CLINIC RECEPTIONIST, CONSULTATION CLINIC-1

Bandar Dato’ Onn Specialist Hospital; Malaysia; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a nursing support/clinic assistant to deliver quality patient care in hospital clinics. You will greet patients, register information, assist doctors, and coordinate investigations and appointments to ensure smooth clinic operations.

The ideal candidate holds SPM or equivalent, demonstrates good communication, and is able to work in a multidisciplinary team within a hospital setting. Opportunities for training and career development are available.

Qualifications

• SPM or equivalent qualification.
• Relevant nursing experience preferred.
• Good communication and interpersonal skills.

Responsibilities

• Greet patients and register details; input MRN for repeat patients and direct to investigations.
• Check patient records for accuracy and update contact information as needed.
• Maintain cleanliness of clinic areas and assist doctors during examinations.
• Assist with procedures, prepare forms, and direct patients to services or pharmacy.
• Ensure charges are correctly recorded and schedule next appointments.
• Coordinate operations scheduling and dispatch patient records for admission when required.
• Compile monthly statistics for Head of Service.
• Collaborate with multidisciplinary teams to ensure patient satisfaction.

Skills

Nursing

Communication

Teamwork

Education

SPM

Relevant nursing experience

Tools

Computer literacy

Job description

SUMMARY OF DUTIES

Responsible for rendering quality & professional services to patients within the hospital. Such services are practice according to the Policies and Procedures of the hospital.

DUTIES & RESPONSIBILITIES CLINICAL

• Greets, receives patients & appointment cards for repeat patients Queue number Key in patient's MRN in KCIS for repeat patient & investigations, if any Assess condition of patient / record patient's vital signs
• Upon receives patient's record, checks to ensure that correct patient's record is delivered and updates patient's particular e.g., house/ mobile number, address and etc.
• Maintains cleanliness of clinic working areas e.g., doctor's table, registration counter, dressing trolley etc.
• Assists doctor during examination / procedure when required e.g., dressing, assists patient to examination couch and etc.
• Assists doctor to fill up relevant investigation's forms / key in KCIS. Directs / escorts / wheels patients to the respective services. Collects results when ready and shows doctor.
• Ensures all items used for examination / procedures are charged in Tagging Charge Slip.
• Once doctor has reviewed patient, writes date of appointment for review & explains to patient the next review date & time.
• Accompanies / directs patient to Billing Services & remind patient to collect medication from Pharmacy, if any; 9. Ensures all patients' results are filed accordingly before dispatch to Medical Record Services.
• Key in all appointment. Inform patients & adjust appointment if doctor is on leave.
• Upon confirmation for operation, keys in schedule operations in computer system. Dispatches schedule operation / procedure patients' record to Admission clerk the day before.
• Compiles monthly statistic and submit to Head of Service on last working day of every month.
• To perform any other duties as and when directed/required by Head of Service / Unit Manager
• Establishes and develops effective communication with all disciplines, patients and relatives, to achieve optimal patient's satisfaction.

ADMINISTRATIVE

• Uphold & maintain the 5 Core values - Safety, Courtesy, Integrity, and Professionalism & Continuous Improvement.
• To participate in quality activities such as ICC, Suggestions Scheme. IMS and any other related activities conducted in the hospital.

STAFF DEVELOPMENT

• Takes personal responsibility for own professional development and keeps up to date with professional, changes and growth.
• Involves in the supervision of new / junior staff, including the student nurses who are posted to the unit for their clinical experience and assists them to achieve their objective of the clinical attachment.
• Assists Head of Services in appraising the job performance new / junior staff.
• Supports and assists Head of Services in making the most effective and efficient use of staff, supplies and services.

EQUIPMENTS AND MEDICAL SUPPLIES

• Checks equipment daily to ensure in good working condition and report to Head of Services for any malfunction.
• Operates and maintains specialized equipment in the clinic. Provides assistance / guidance to new / junior staff in the usage.
• Assists Head of Services in keeping accurate records of equipment and medical supplies.
• Assists maintenance of instruments and equipment by proper cleaning, handling, sterilizing and utilizing as directed.
• Responsible for checking sterile items' expiry dates & maintains adequate supply of stock.

OTHERS

• To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:- To take reasonable care at work for the safety of yourself and other persons; To co-operate with your employer or any other person in the discharge of any duty; To wear or use any protective equipment or clothing provided by the employer. To comply with any instruction or measure on occupational safety and health.
• Participate actively in any other new service that is introduced.
• Ensure compliance of patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).
• Ensure the policies on Patient and Family's Rights are addressed at all times.

QUALIFICATIONS REQUIRED

• Minimum: SPM
• Preferred: Relevant experience related to nursing Computer literate

PERSONAL CHARACTERISTICS

Has good communication and interpersonal skills. Able to guide new / junior staff. Possess the attitude to make the patient care the primary concern, treating every patient compassionately, demonstrating and an aspiration to altruism. Seek to treat patients maintaining patient's dignity, privacy, autonomy and confidentiality. Prepare to work as a team member in the manner for the best.

COMPANY

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.