CLINIC RECEPTIONIST, CONSULTANT CLINIC

KPJ Healthcare Berhad; Rawang; On-site; MYR 33,000 - 60,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a clinic administration professional to streamline patient registration, appointment systems, and documentation. The role requires coordinating with insurers and ensuring patient-visit compliance with company policies.

The candidate will maintain clinic operations, support doctors, and participate in quality initiatives, while upholding KPJ values and safety standards.

Qualifications

• 2 years of relevant experience or an equivalent combination of education and work related experience.
• Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, the brand and the Company.
• Ability to identify market segments, niches and potential markets.
• Willingness to do work after office hours/weekends/public holidays when required.
• Microsoft office literacy.
• Able to work well on multiple projects & meet tight deadlines.
• Ability to work under pressure and meet deadlines.
• Responsibility and reliability to take charge of certain projects independently.

Responsibilities

• Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).
• Maintain smooth clinic flows, manage appointment systems, tidiness, and other requirements.
• Attend to the needs of customers and consultants; explain rules and charges to patients.
• Coordinate insurance or MCO processes before treatment when necessary.
• Ensure all clinic activities are properly documented and charged.
• Participate in quality initiatives and adhere to KPJ standards.
• Perform other duties assigned by supervisor and doctor on-call lists.

Skills

Customer service

Communication

Teamwork

Multitasking

English communication

Office literacy

Tools

Microsoft Office

Job description

Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).

2) JOB DESCRIPTION

Ensure compliance to the termed Vision and Mission statements, goals, objectives and values of the Company.

Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all time (inclusive of appointment systems, tidiness and other requirement). Attend to the needs of their customers and consultant. For new patient, explanation is highly needed.

Clearly explain to patient all rules and requirement before and after treatment inclusive of charges.

All patient with guarantee letter, insurance or Manage Care Organization (MCO) should be coordinated strictly before execute treatment whenever necessary.

Courtesy, efficiency and attentive must be maintained professionally at all time.

Have basic knowledge on non-clinical procedure.

Should be familiar with the clinic hours of other doctors/consultants and ensure that the list of doctor on-call is available.

Must be able to cover clinic and other task if necessary. Ensure all cases are charged and keyed-in respectively.

Ensure all activities in managing the clinic are properly & professionally documented.

Further instruction by the Top Management of RSH or KPJ as a whole.

Ensure to actively participate in all quality initiatives and activities by the Company.

Ensure adhere to The KPJ Way/ Standard People Practice (SPP).

Other Responsibilities

Ensure all policies and procedures of ISO 9001, ISO 1401, OHSAS 18001 and MSQH Hospital Accreditation Standard are adhered to and records maintained, if and when these programs are implemented.

Participate in 5S activities and comply with the specified requirements.

Ensure adhere to The KPJ Way/ Standard People Practice (SPP).

Ensure the policies on patients and family’s rights are addressed at all times.

Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).

Perform any other duties assigned by the superior.

To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:

• To take reasonable care at work for the safety of yourself and other persons.
• To co-operate with your employer or any other persons in the discharge of any duty.
• To wear or use any protective equipment or clothing provided by the employer.
• To comply with any instruction or measure on Occupational Safety and Health.

Ensure all policies and procedures of ISO 37001 Anti Bribery Management System (ABMS) are adhered to and responsible for integrity principles, practices, and activities at hospitals & companies if and when these programs are implemented.

3) JOB REQUIREMENT

2 years of relevant experience or an equivalent combination of education and work related experience.

Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, the brand and the Company.

Ability to identify market segments, niches and potential markets.

Willingness to do work after office hours/weekends/public holidays when required.

Microsoft office literacy.

Able to work well on multiple projects & meet tight deadlines.

Ability to work under pressure and meet deadlines.

Responsibility and reliability to take charge of certain projects independently. Willing to travel.

Excellent English communication skills both oral and written.

Prepared to work as a team member in the manner the best.

Conditions:

This job description is subject to periodic review and maybe changed at any time in consultation with the employee

Performs any other job related duties not specified in this job description when assigned by immediate supervisor

Performs extra duties when called upon especially in an emergency.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.