Clinic Operation Manager

Ohana Specialist Hospital; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Benefits offered by this job

KWSP provided

SOCSO / PERKESO provided

EIS provided

Annual Leave & Public Holidays

Staff Medical Consultation & Treatment

CPD & Training Opportunities

Certifications Sponsorship

Team Building Activities

Maternity & Paternity Leave

Staff Parking

Job summary

Ohana Specialist Hospital in Kuala Lumpur is seeking a Clinic Operation Manager to oversee daily clinic operations, lead staff, and drive service quality. You will monitor KPIs, streamline workflows, ensure MOH compliance, and manage budgets and resources to deliver patient-centered care.

Your role requires strong leadership, exceptional communication, and extensive experience in healthcare operations, with a focus on continuous improvement and teamwork across multi-disciplinary staff.

Qualifications

• Bachelor's Degree in Healthcare Management or related field.
• Strong leadership and people management skills.
• Excellent knowledge of clinic operations and healthcare administration.
• Familiarity with MOH regulations and healthcare compliance.

Responsibilities

• Oversee the day-to-day operations of the clinic to ensure smooth, efficient, and high-quality healthcare services.
• Lead, supervise, and develop clinic staff, including nurses, medical assistants, receptionists, and administrative personnel.
• Monitor clinic performance by tracking operational KPIs, patient satisfaction, appointment flow, and service quality.
• Develop, implement, and continuously improve clinic SOPs, workflows, and operational processes.
• Ensure compliance with MOH regulations, licensing requirements, infection control standards, and workplace safety policies.
• Manage staff scheduling, attendance, manpower planning, and resource allocation to ensure adequate daily coverage.
• Monitor inventory levels of medicines, medical supplies, and equipment, ensuring timely procurement and cost-effective stock management.
• Handle patient feedback, complaints, and service recovery professionally to maintain high patient satisfaction.
• Collaborate closely with doctors and department heads to improve clinical operations and patient outcomes.
• Prepare operational reports, analyze clinic performance, and recommend continuous improvement initiatives.
• Manage clinic budgets, operational expenses, and cost-control measures to achieve financial targets.
• Support recruitment, onboarding, performance management, and staff training to build a high-performing healthcare team.

Skills

Leadership

People management

Communication

Analytical thinking

Problem solving

Interpersonal skills

EMR systems

Microsoft Office

Education

Bachelor's Degree in Healthcare Management

Tools

EMR systems

Microsoft Office

Job description

At Ohana Specialist Hospital, we believe exceptional healthcare begins with compassion, professionalism, and a commitment to excellence. Our mission is to provide high-quality, patient-centred medical care through a team of experienced specialists, dedicated healthcare professionals, and advanced medical technology. Currently, we are seeking a Clinic Operation Manager to join our team.

Responsibilities :

Oversee the day-to-day operations of the clinic to ensure smooth, efficient, and high-quality healthcare services.

Lead, supervise, and develop clinic staff, including nurses, medical assistants, receptionists, and administrative personnel.

Monitor clinic performance by tracking operational KPIs, patient satisfaction, appointment flow, and service quality.

Develop, implement, and continuously improve clinic SOPs, workflows, and operational processes.

Ensure compliance with Ministry of Health (MOH) regulations, licensing requirements, infection control standards, and workplace safety policies.

Manage staff scheduling, attendance, manpower planning, and resource allocation to ensure adequate daily coverage.

Monitor inventory levels of medicines, medical supplies, and equipment, ensuring timely procurement and cost-effective stock management.

Handle patient feedback, complaints, and service recovery professionally to maintain high patient satisfaction.

Collaborate closely with doctors and department heads to improve clinical operations and patient outcomes.

Prepare operational reports, analyze clinic performance, and recommend continuous improvement initiatives.

Manage clinic budgets, operational expenses, and cost-control measures to achieve financial targets.

Support recruitment, onboarding, performance management, and staff training to build a high-performing healthcare team.

Requirements :

Bachelor's Degree in Healthcare Management, Business Administration, Hospital Administration, Nursing, or a related field.

Minimum 3–5 years of management experience in a clinic, medical center, hospital, or healthcare environment.

Strong leadership and people management skills.

Excellent knowledge of clinic operations, patient service, and healthcare administration.

Familiarity with Ministry of Health (MOH) regulations and healthcare compliance requirements.

Experience in staff scheduling, inventory management, budgeting, and operational planning.

Strong analytical, problem-solving, and decision‑making abilities.

Excellent communication and interpersonal skills.

Proficient in Microsoft Office and clinic management or electronic medical record (EMR) systems.

Able to work independently in a fast‑paced healthcare environment.

Experience managing multi-disciplinary healthcare teams.

Knowledge of quality assurance, accreditation standards, and risk management.

Experience with panel management, insurance claims, and third‑party administrators (TPAs).

Strong project management and process improvement capabilities.

Possession of a valid driving licence and access to personal transportation is an added advantage.

Employee Contributions provided:

KWSP provided

SOCSO/ PERKESO provided

EIS provided

Annual Leave, Medical Leave & Public Holidays (in accordance with the Employment Act)

Staff Medical Consultation & Treatment Benefits

Continuous Professional Development (CPD) & Training Opportunities

Sponsorship for Relevant Certifications and Courses (subject to company policy)

Supportive and Collaborative Working Environment

Staff Engagement Activities & Team Building Events

Maternity & Paternity Leave (in accordance with company policy)

Compassionate Leave

Staff Parking (where available)