Clinic Advisor

Suisse Clinic Sdn Bhd; Subang Jaya; On-site; MYR 67,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career progression

Health benefits

Sales incentives

Job summary

Suisse Clinic Sdn Bhd is seeking a Clinic Advisor for our Subang Jaya, Selangor location. This full-time role bridges clinic services and patients, driving engagement and growth while ensuring exceptional patient experiences.

Responsibilities include advising on services, matching patients to packages and specialists, and supporting registration, scheduling, and follow-up with a focus on satisfaction and retention.

Qualifications

• Experience in healthcare sales or clinic advisory roles.
• Excellent communication and rapport-building skills with diverse patients.
• Knowledge of healthcare services and patient care principles.
• Ability to meet sales targets and promote clinic packages.

Responsibilities

• Advise patients on clinic services, treatment options, and healthcare packages.
• Identify patient needs and recommend suitable services and specialists.
• Build strong relationships to ensure high satisfaction and loyalty.
• Assist with patient registration, scheduling, and follow-up.
• Educate patients on preventive care and wellness programs.
• Collaborate with clinical staff to ensure seamless patient experience.

Skills

Healthcare sales

Customer service

Clinic advisory

Communication skills

Interpersonal skills

Microsoft Office

Clinic management systems

Education

Diploma or degree in healthcare/business/sales

Tools

MS Office

Clinic management systems

Job description

About us

Suisse Clinic Sdn Bhd is a leading healthcare provider committed to delivering exceptional medical services and patient care. We pride ourselves on creating a welcoming environment where patients receive comprehensive healthcare solutions combined with excellent customer service. Our team is dedicated to promoting wellness and building lasting relationships with our community through professional excellence and compassionate care.

About the role

We are seeking a Clinic Advisor to join our team at our Subang Jaya, Selangor location. This is a full-time position that plays a crucial role in bridging the gap between our clinic services and patients. As a Clinic Advisor, you will be responsible for promoting our healthcare services, understanding patient needs, and facilitating patient engagement with our clinic offerings. This role is strategic in driving patient acquisition, retention, and satisfaction whilst ensuring our clinic's growth and reputation within the community.

Key responsibilities

• Advise patients on clinic services, treatment options, and healthcare packages available at Suisse Clinic
• Identify and assess patient healthcare needs to recommend appropriate services and specialists
• Build and maintain strong relationships with patients to ensure high satisfaction and loyalty
• Support patient registration, scheduling, and follow-up processes
• Educate patients about preventive care, wellness programmes, and clinic facilities
• Collaborate with clinical staff to ensure seamless patient experience and service delivery
• Achieve sales targets for clinic packages, memberships, or additional services
• Respond to patient inquiries and resolve concerns in a professional and timely manner
• Maintain accurate patient records and documentation as per clinic protocols
• Participate in community outreach and promotional activities to increase clinic visibility

What we're looking for

• Proven experience in healthcare sales, customer service, or clinic advisory roles
• Strong communication and interpersonal skills with the ability to build rapport with diverse patient groups
• Understanding of healthcare services, patient care principles, and medical terminology
• Excellent sales and persuasion abilities with a track record of meeting targets
• Proficiency in Microsoft Office applications and familiarity with clinic management systems
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solving skills and a patient-centric approach to customer service
• Fluency in English and Bahasa Malaysia; additional languages are advantageous
• Preferably a diploma or degree in healthcare, business, sales, or a related field
• Certification or training in customer service, healthcare advisory, or sales would be beneficial

What we offer

• Competitive salary package commensurate with experience
• Professional development and training opportunities to enhance your skills and knowledge
• Career progression opportunities within a growing healthcare organisation
• Friendly and supportive work environment with a dedicated team
• Employee health and wellness benefits including access to clinic services
• Performance-based incentives and bonuses for achieving sales targets
• Comprehensive orientation and ongoing support to ensure your success in the role