Global Client Support Specialist - Trading Platforms

Ultima Markets; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Ultima Markets is seeking a motivated Client Support & Relationship Manager to serve as the primary contact for Introducing Brokers (IBs) via live chat, email, social media, and phone. The role focuses on delivering timely, accurate responses and building strong client relationships within our global trading platform ecosystem.

The ideal candidate has prior customer support experience in trading platforms, excellent communication, and the ability to multitask and meet deadlines while

Qualifications

• Prior customer support experience, especially in trading platforms.
• Excellent written and verbal communication skills.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency with CRM software and trading platforms.

Responsibilities

• Act as the primary contact for IB clients via live chat, email, social media, and phone.
• Handle inquiries including account opening, IB account setup, deposits, withdrawals, and platform issues.
• Investigate client feedback and provide timely resolutions; escalate complex cases as needed.
• Maintain and update handbooks and training docs reflecting current operations and policy changes.
• Support cross-departmental requests and generate CRM reports when needed.

Skills

Customer support

Trading platforms

CRM software

Communication skills

Multitasking

Tools

CRM software

Trading platforms

Job description

Ultima Markets is seeking a motivated Client Support & Relationship Manager to serve as the primary contact for Introducing Brokers (IBs) via live chat, email, social media, and phone. The role focuses on delivering timely, accurate responses and building strong client relationships within our global trading platform ecosystem.

The ideal candidate has prior customer support experience in trading platforms, excellent communication, and the ability to multitask and meet deadlines while