Client Success Specialist - Onboarding & Trader Support

Moomoo MY; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Monthly salary package + commission

Career Development Opportunities

Job summary

Moomoo MY is seeking a Client Success Specialist to enhance customer experience in finance and technology. You will support clients through onboarding and assist with trading inquiries across various channels.

The ideal candidate has a relevant degree and experience in customer service or technical support. We offer a competitive salary package, career development opportunities, and a multinational work environment.

Qualifications

• Degree or above in relevant qualifications.
• Experience in call center, sales support, or trading.
• Familiarity with trading regulations and products.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Guide new customers through onboarding.
• Assist with trading account registration and verification.

Skills

Customer service skills

Technical support

Problem-solving abilities

Communication skills

Time management

Education

Degree in Business, Economics

Diploma in Financial-related courses

Tools

Online trading platforms

Job description

Moomoo MY is seeking a Client Success Specialist to enhance customer experience in finance and technology. You will support clients through onboarding and assist with trading inquiries across various channels.

The ideal candidate has a relevant degree and experience in customer service or technical support. We offer a competitive salary package, career development opportunities, and a multinational work environment.