Client Success Specialist – Hybrid

Proxymity; Kuala Lumpur; Hybride; MYR 36 000 - 72 000; Plein temps

Avantages offerts par ce poste

Headspace subscription

Birthday off in addition to annual le

Hybrid working scheme

Choose your tech

4-week sabbatical after 4 years

Workation policy

Company parties twice a year

Team socials

Absorb Learning access

Improved family-friendly policies

Résumé du poste

Proxymity is seeking a proactive Client Services professional to join our Kuala Lumpur team. You will act as the first point of contact for clients, delivering professional service and supporting a growing network of customers and partners.

The role offers a hybrid working arrangement, with opportunities to expand responsibilities as the business scales. You will engage in cross-functional collaboration and contribute to process improvements while maintaining high client satisfaction.

Qualifications

• Strong attention to detail and accuracy in client communications.
• Excellent written and verbal communication skills.
• Team-oriented with ability to collaborate across functions.
• Ability to work independently and manage multiple tasks.

Responsabilités

• Be the first point of contact between our clients and the business.
• Review, respond and resolve client enquiries within agreed SLA's.
• Build and maintain productive relationships with clients and stakeholders.
• Conduct root cause analysis and identify remediation actions.
• Understand and track current and future workloads.
• Execute daily tasks with a client-focused approach.
• Collaborate with global operations and client service hubs.
• Escalate issues that impact the business in a timely manner.

Connaissances

Attention to detail

Communication skills

Team player

Organisational skills

High pressure tolerance

Outils

Microsoft Office

CRM tools

Description du poste

Proxymity is seeking a proactive Client Services professional to join our Kuala Lumpur team. You will act as the first point of contact for clients, delivering professional service and supporting a growing network of customers and partners.

The role offers a hybrid working arrangement, with opportunities to expand responsibilities as the business scales. You will engage in cross-functional collaboration and contribute to process improvements while maintaining high client satisfaction.