Client Success & Service Manager (Finance & Brokerage)

Moomoo Inc.; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

13th month bonus

Annual performance bonus

Dental, optical & health check waivers

Public transport accessibility

Courses/exam sponsorship

Career development opportunities

Team building activities

Snacks & drinks

Multinational working environment

Job summary

Moomoo Inc. in Malaysia seeks an experienced Customer Service & Client Success Manager to lead a team of CS and Client Success Specialists, ensuring high-quality service and driving client engagement.

The role requires 2–3 years of team management experience, with exposure to sales, financial services, or brokerage operations. Experience in a financial services environment is advantageous, with strong leadership, communication, and KPI-driven performance skills.

Qualifications

• Diploma or Bachelor’s Degree in Finance, Business, Economics, or related discipline preferred.
• 2–3 years of proven team management or supervisory experience, preferably managing customer service, sales, telemarketing, or client-facing teams.
• 1–2 years of sales or business development experience preferred.
• Experience in financial services, brokerage, banking, fintech, or other regulated financial institutions is advantageous.
• Experience covering or supporting the Singapore market is advantageous.
• Strong customer service and client management skills with ability to handle escalations.
• Strong KPI-driven sales performance understanding.
• Excellent communication and interpersonal skills.
• English and Malay language proficiency is a must; Chinese/Mandarin is advantageous.
• Bumiputera candidates are encouraged to apply.

Responsibilities

• Lead and manage the Customer Service and Client Success Specialist team, overseeing daily operations, productivity, service quality, and KPI performance.
• Coach and develop team members through performance reviews, feedback, and training.
• Drive client engagement, retention, and sales performance through customer service and telemarketing initiatives.
• Handle escalated client enquiries and complaints with timely resolution.
• Coordinate with HQ Management to align on business direction and execute HQ initiatives in Malaysia.
• Provide local market feedback to HQ and support regional strategies.
• Collaborate with Operations, Compliance, Product, and Business Development to resolve client issues and improve experience.
• Ensure adherence to internal policies, procedures, and regulatory requirements.
• Identify gaps and drive process improvements and system enhancements.
• Prepare and present team performance updates and support recruitment and onboarding.

Skills

Team management

Leadership

Communication

Stakeholder management

Client management

English

Malay

Bumiputera encouraged

Education

Diploma/Bachelor’s Degree in Finance, Business, Economics

Job description

Moomoo Inc. in Malaysia seeks an experienced Customer Service & Client Success Manager to lead a team of CS and Client Success Specialists, ensuring high-quality service and driving client engagement.

The role requires 2–3 years of team management experience, with exposure to sales, financial services, or brokerage operations. Experience in a financial services environment is advantageous, with strong leadership, communication, and KPI-driven performance skills.