Client Success Manager - APAC Projects Lead

idr; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

IDR in Malaysia is seeking a proactive Client Services Associate to be the primary contact for assigned clients, managing end-to-end project execution and ensuring quality and satisfaction.

You will collaborate with leading management consulting firms and global clients across APAC, support account growth, and coordinate cross-functional teams to deliver high-impact insights in a fast-paced, global environment.

Qualifications

• Bachelor's degree or equivalent required.
• 3–6 years of experience in client services, account management, project management, or related client-facing role.
• Excellent verbal and written communication skills in English; proficiency in other regional languages is a plus.

Responsibilities

• Client Relationship, Project Leadership & Account Growth – serve as the primary contact for clients and manage end-to-end project delivery.
• Client Communication, Issue Escalation & Quality Assurance – provide updates, manage expectations, escalate risks, and validate expert submissions.
• Cross-Functional Collaboration – partner with internal operations to address inquiries and ensure timely execution.
• Consultation & Call Coordination – schedule and coordinate expert consultations and client calls across time zones.
• Competitive Landscape Awareness – understand IDR's positioning across key industries and regional markets.
• Data Management – maintain accurate updates to internal systems in line with company standards and data protection.

Skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

IDR in Malaysia is seeking a proactive Client Services Associate to be the primary contact for assigned clients, managing end-to-end project execution and ensuring quality and satisfaction.

You will collaborate with leading management consulting firms and global clients across APAC, support account growth, and coordinate cross-functional teams to deliver high-impact insights in a fast-paced, global environment.