Client Services Executive

MAY PARTNERS & CONSULTANCY SDN BHD; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

MAY PARTNERS & CONSULTANCY SDN BHD in Penang is seeking a Client Services Executive to join our customer service team. You will be the voice of the company, handling client inquiries and ensuring exceptional service across multiple channels.

You will manage client communications, resolve issues efficiently, update accounts, and maintain accurate records while adhering to quality standards and collaborating with colleagues to deliver outstanding customer support.

Responsibilities

• Handling inbound and outbound client calls with professionalism and efficiency
• Addressing client inquiries and concerns, providing accurate information and timely resolutions
• Processing client requests, including account updates, service modifications, and administrative matters
• Maintaining detailed and accurate client records in the company system
• Identifying client needs and escalating issues to appropriate departments when necessary
• Providing product or service information to clients in a clear and helpful manner
• Following company procedures and protocols to ensure compliance with quality standards
• Contributing to a positive team environment and supporting colleagues when needed

Job description

About the role

We are seeking a Client Services Executive to join our dynamic customer service team in Penang. In this role, you will be the voice of our company, providing exceptional support to our clients through various communication channels. As a Client Services Executive, you will be responsible for managing client inquiries, resolving issues efficiently, and ensuring that every interaction reflects our commitment to outstanding customer service. This position is crucial to maintaining strong client relationships and contributing to the overall success of our business.

What you'll be doing

Handling inbound and outbound client calls with professionalism and efficiency

Addressing client inquiries and concerns, providing accurate information and timely resolutions

Processing client requests, including account updates, service modifications, and administrative matters

Maintaining detailed and accurate client records in the company system

Identifying client needs and escalating issues to appropriate departments when necessary

Providing product or service information to clients in a clear and helpful manner

Following company procedures and protocols to ensure compliance with quality standards

Contributing to a positive team environment and supporting colleagues when needed