Client Service Support

CADvision Systems; Selangor; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Optical and Dental Claims

Sports Equipment Claim

Work-Life Balance Culture

Job summary

CADVision Systems, your SOLIDWORKS and SolidCAM authorized partner in Malaysia and Singapore, is seeking a customer service-focused professional to support software customers. You will gather information, respond to inquiries, track renewals, and maintain CRM data to ensure high CSAT.

Fresh graduates with Diploma or Bachelor's in Business Administration or related field, fluent in English and Chinese, are encouraged to apply.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, customer service or a related field.
• Well-spoken in English and Chinese.
• Empathy and problem-solving skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Gather information about software and subscription entitlement usage by reaching out to customers.
• Obtain feedback on Customer Satisfaction Scores (CSAT).
• Track renewal status and encourage customer renewal.
• Respond to and escalate customer inquiries and concerns to a supervisor.
• Manage CRM asset information to keep data up to date.
• Prepare and provide regular reports to respective teams.

Skills

Bilingual English/Chinese

Customer service

Communication skills

Education

Diploma or Bachelor’s degree in Business Administration or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

CADVision Systems, your trusted SOLIDWORKS and SolidCAM authorized partner in Malaysia and Singapore, dedicated to enhancing design capabilities and providing exceptional software support.

OUR PURPOSE

To empower local engineers and companies to meet engineering challenges through advanced technology and expertise.
Our mission is to equip and support local engineers and companies in overcoming engineering challenges through the utilization of advanced technology and expert knowledge. We strive to empower them to achieve excellence and success in their endeavors.

OUR VISION

To be recognized by customers and industries as one of the leading 3D Engineering Solutions Provider in ASEAN.
Our goal is to establish ourselves as a prominent 3D Engineering Solutions Provider in ASEAN, earning recognition and trust from customers and industries alike. We strive to deliver exceptional services and solutions that meet the evolving needs of our clients in the region.

Who are we looking for this role

Diploma or Bachelor’s degree in Business Administration, customer service or a related field

Well-spoken in English and Chinese

Empathy and Problem-Solving skills

Fresh Graduates are welcome to apply

Other Benefits such as:

Optical and Dental Claims

Sports Equipment Claim

Work-Life Balance Culture

Requirement

Who we are?

CADVision Systems, your trusted SOLIDWORKS and SolidCAM authorized partner in Malaysia and Singapore, dedicated to enhancing design capabilities and providing exceptional software support.

OUR PURPOSE

To empower local engineers and companies to meet engineering challenges through advanced technology and expertise.
Our mission is to equip and support local engineers and companies in overcoming engineering challenges through the utilization of advanced technology and expert knowledge. We strive to empower them to achieve excellence and success in their endeavors.

OUR VISION

To be recognized by customers and industries as one of the leading 3D Engineering Solutions Provider in ASEAN.
Our goal is to establish ourselves as a prominent 3D Engineering Solutions Provider in ASEAN, earning recognition and trust from customers and industries alike. We strive to deliver exceptional services and solutions that meet the evolving needs of our clients in the region.

Who are we looking for this role

• Diploma or Bachelor’s degree in Business Administration, customer service or a related field

• Well-spoken in English and Chinese

• Empathy and Problem-Solving skills

• Fresh Graduates are welcome to apply

Other Benefits such as:

• Comprehensive Medical Coverage

• Optical and Dental Claims

• Sports Equipment Claim

• Work-Life Balance Culture

Responsibility

You will play an important role, such as:

• Gather information about software and subscription entitlement usage by reaching out to customers.

• Obtain feedback on Customer Satisfaction Scores (CSAT).

• Track renewal status and encourage customer renewal.

• Respond and escalated customer inquiries and concerns to superior and ensure all inquiries are attended to.

• Manage CRM asset information to be up to date.

• Prepare and provide regular reports to respective teams (internal customers).

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Training Provided
• 5 Working Days
• Medical Insurance
• Company Trip
• Birthday Leave
• Sport Equipment Claim
• Optical & Dental Claim

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