Client Relations & Risk Specialist

Exness; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Relocation support

Health insurance

Learning opportunities

Education allowance

Paid leave

Employee share scheme

Job summary

Exness in Kuala Lumpur is seeking a Client Relationship Specialist to manage a defined portfolio of clients, focusing on risk protection, client profiling, and structured relationship management for a defined portfolio of clients. This role supports long-term retention and integrity of the client base by ensuring accurate profiling, proactive engagement, and compliance with AML, KYC, and internal risk standards.

The role is based in Malaysia with relocation support.

Qualifications

• Bachelor’s degree.
• Minimum 2 years’ experience in client relationships or relevant client-facing roles within financial services.
• Experience working with Salesforce, Tableau, and other reporting tools.
• Strong communication skills in English and Chinese, with client engagement abilities.

Responsibilities

• Manage a defined portfolio of clients with lower volume and higher monitoring depth.
• Act as a primary remote relationship contact through calls, chats, and email.
• Establish engagement cadence to maintain trust and visibility.
• Identify early churn or risk signals and elevate where required.
• Drive completion and accuracy of client profiling data across internal systems.
• Support timely SDF and SOF preparation before regulatory thresholds.
• Validate client information through interaction, documentation, and open-source checks.
• Maintain records supporting profiling and SOF outcomes.
• Provide high quality service to top value clients and others, addressing queries efficiently.

Skills

Client relationships

Communication

Problem solving

Multi-tasking

Analytical mindset

Education

Bachelor’s degree

Tools

Salesforce

Tableau

Job description

Exness in Kuala Lumpur is seeking a Client Relationship Specialist to manage a defined portfolio of clients, focusing on risk protection, client profiling, and structured relationship management for a defined portfolio of clients. This role supports long-term retention and integrity of the client base by ensuring accurate profiling, proactive engagement, and compliance with AML, KYC, and internal risk standards.

The role is based in Malaysia with relocation support.