Client Relations Lead/Client Management Specialist

NEXXATECH GLOBAL SDN BHD; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Premier Compensation

Social and Recreational: Work Life BAL

Learning and Development Opportunities

Job summary

NEXXATECH GLOBAL SDN BHD in Kuala Lumpur is seeking a Client Relations Lead/Client Management Specialist to serve as the primary contact for operational client matters and to drive engagement and performance improvements.

You will monitor activity levels, coach clients, organize trainings, and ensure compliance with platform policies while working with recruitment and marketing teams to support growth.

Qualifications

• Diploma or Bachelor's Degree in Business, Communications, Marketing, Event Management, or related fields.
• 1–3 years of experience in operations, community management, customer success, talent management, or team leadership.
• Strong organizational and communication skills.
• Ability to manage multiple clients and tasks simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Ability to communicate in English and Mandarin are compulsory.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

Responsibilities

• Serve as the primary point of contact for clients regarding operational matters.
• Monitor client’s activity levels.
• Conduct regular check-ins and coaching sessions with clients.
• Organize client’s engagement activities, training sessions, and performance improvement initiatives.
• Ensure clients comply with platform policies and operational guidelines.
• Resolve clients concerns and provide timely support.
• Analyze client’s performance data and recommend improvement strategies.
• Collaborate with recruitment and marketing teams to support client’s growth.
• Prepare weekly and monthly operational reports.

Skills

Mandarin language proficiency

English language proficiency

Education

Diploma or Bachelor’s in Business/Communications/Marketing/Event Management

Job description

Client Relations Lead/Client Management Specialist

Serve as the primary point of contact for clients regarding operational matters.

Monitor client’s activity levels.

Conduct regular check-ins and coaching sessions with clients.

Organize client’s engagement activities, training sessions, and performance improvement initiatives.

Ensure clients comply with platform policies and operational guidelines.

Resolve clients concerns and provide timely support.

Analyze client’s performance data and recommend improvement strategies.

Collaborate with recruitment and marketing teams to support client’s growth.

Prepare weekly and monthly operational reports.

Requirements

Diploma or Bachelor's Degree in Business, Communications, Marketing, Event Management, or related fields.

1-3 years of experience in operations, community management, customer success, talent management, or team leadership.

Strong organizational and communication skills.

Ability to manage multiple clients and tasks simultaneously.

Strong problem-solving and conflict-resolution skills.

Ability to communicate in English and Mandarin are compulsory

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."\

Preferred Qualities

Strong leadership and people management skills.

Patient, approachable, and supportive personality.

Results-oriented with strong accountability.

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Information & Communication Technology (ICT) 11-50 employees

Founded in 2023, our company has grown into a stable and fast-developing tech organization, with Trimo as our flagship product. Trimo is a next-generation social chat platform designed to create safe, warm, and meaningful one-on-one conversations where every interaction matters. We have established an active Chinese-speaking community in Malaysia and are steadily expanding across Southeast Asia, with a vision for global reach. We are focused on building technology that fosters genuine human connection and delivers emotional value beyond borders and languages.

Founded in 2023, our company has grown into a stable and fast-developing tech organization, with Trimo as our flagship product. Trimo is a next-generation social chat platform designed to create safe, warm, and meaningful one-on-one conversations where every interaction matters. We have established an active Chinese-speaking community in Malaysia and are steadily expanding across Southeast Asia, with a vision for global reach. We are focused on building technology that fosters genuine human connection and delivers emotional value beyond borders and languages.

Perks and benefits Premier Compensation: Competitive Reward Structure Social and Recreational: Work Life Balance Learning and Development Opportunities