Client Operations Officer, Custody Settlement

CACEIS Malaysia; Putrajaya; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Sports

Parking Allowance

Shift Allowance

Optical Benefit

Job summary

CACEIS Malaysia is seeking a Client Operations Officer in the Settlements team within Custody to ensure accurate and timely settlement of securities transactions. The role involves daily operations, trade repairs, issue investigation, and compliance with procedures across a broad range of instruments.

The position emphasizes attention to detail, ability to work in a fast-paced environment, and strong communication skills.

Qualifications

• Ability to work in a fast-paced environment.
• Ability to work under pressure and meet deadlines.
• PC literate in MS Office applications Excel.
• Clear and concise verbal and written communication.
• Good knowledge of various investment instruments such as equity, bond, and repo.

Responsibilities

• Extract reports and investigate trade settlement issues for solution.
• Monitor system queue on specific trade statuses.
• Perform trade repair in core system for accurate settlements.
• Follow up on all trade issues until complete resolution.
• Ensure queries are resolved in a timely manner and escalated as needed.
• Guide other team members as part of onboarding.

Skills

Fast-paced environment

Work under pressure

Clear communication

Attention to detail

Problem solving

Tools

MS Office

Excel

Job description

Client Operations Officer, Custody Settlement

The Client Operations Officer of Settlements team in the Custody is responsible for processing and reporting with accurate and timely settlement of securities transactions. This role involves managing daily operations, coordinating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The Client Operations Officer will perform trade repairs, investigate settlement issue for solution, and maintaining high standards of service delivery to clients. This position requires good knowledge in Custody product across a range of processes in Settlements, attention to detail, and strict adherence to all processes stipulated in our operating procedures. The officer is expected to resolve problems independently guided by procedure and factual information.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

Extract reports and investigate trade settlement issues for solution

Monitor system queue on specific trade statuses

Perform trade repair in core system to allow accurate and timely trade settlement according to various market deadlines

Follow up on all trade issues until complete resolution

Ensure queries received are resolved in timely manner. Where required, queries are followed up diligently until complete resolution

Escalate operational issues or any abnormality in according to local escalation protocol

Ensure that all instructions are processed following operating procedure.

Guide other team members as part of their onboarding journey

What do you need to succeed?

Must-have

Ability to work in a fast-paced environment

Ability to work under pressure and meet deadlines

PC literate in MS Office applications Excel

Clear and concise verbal and written communication

Good knowledge of various investment instrument not limited to equity, bond, and repo

Nice-to-have

Attitude of always understanding the purpose of a process or control

Any prior banking experience in operations / Back office is a plus

Literate in other Microsoft Office applications

Operating as a part of a team

What’s in it for you?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Allowance, Shift Allowance, Optical Benefi

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

A world-class training program in financial services

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

What can I earn as an Operations Officer