Client Development Specialist - Outsourcing Services (KLCC Area)

Agensi Pekerjaan Job Expert Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A Kuala Lumpur–based firm is seeking a client relationship manager to develop and sustain strategic partnerships with leading clients in the outsourcing sector.

You will act as the main contact, resolve inquiries, and coordinate with internal teams to ensure timely delivery of services while maintaining CRM records.

The role emphasizes strong communication, proactive client insight, and a willingness to travel to industry events as needed.

Qualifications

• 2–3 years of experience in client relationship management or sales.
• Experience in outsourcing or professional services preferred.
• Strong communication and proactive problem-solving.

Responsibilities

• Develop and maintain strong, long‑term relationships with key clients.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Provide clients with information and support regarding recruitment outsourcing services.
• Assist clients in understanding and utilizing the full range of services offered by the company.
• Coordinate with internal teams to ensure the timely and accurate delivery of outsourcing services.
• Monitor service delivery and performance, ensuring compliance with client agreements and quality standards.
• Manage client contracts, renewals, and negotiations in collaboration with the sales and legal teams.
• Maintain accurate and up‑to‑date records of client interactions and account status in the CRM system.

Skills

Client relationship management

Sales

Account management

Communication

Job description

This is a research-led, relationship-building role. Your primary mission is to identify companies that could benefit from workforce solutions and engage the right decision-makers. You don't need a background in recruitment or staffing. What matters most is your hunger to open doors, your ability to communicate compellingly, and your drive to earn through performance.

Key Responsibilities:

Develop and maintain strong, long‑term relationships with key clients.

Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

Provide clients with information and support regarding recruitment outsourcing services.

Assist clients in understanding and utilizing the full range of services offered by the company.

Coordinate with internal teams to ensure the timely and accurate delivery of outsourcing services.

Monitor service delivery and performance, ensuring compliance with client agreements and quality standards.

Manage client contracts, renewals, and negotiations in collaboration with the sales and legal teams.

Maintain accurate and up‑to‑date records of client interactions and account status in the CRM system.

Requirements:

Minimum of 2-3 years of experience in client relationship management, sales, or a related role, preferably within the outsourcing industry.

Strong commitment to providing exceptional service and addressing client needs.

Proactive approach to identifying and addressing client needs.

Willingness to travel occasionally to meet with clients and attend industry events.

Proven ability to build and maintain strong client relationships.

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