Client Advisor - Kuala Lumpur

LVMH; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

TAG Heuer in Kuala Lumpur is seeking a Client Advisor to drive boutique sales and deliver memorable client experiences. You will build long-term client relationships, embody the brand DNA, and support operational excellence under the Boutique Manager.

Based in Kuala Lumpur, you will thrive in an environment where innovation and excellence meet team spirit and creativity. The role requires at least 2 years in luxury retail, fluency in English, and a passion for storytelling to engage clients.

Qualifications

• Minimum 2 years of experience in luxury retail.
• Fluent in English, written and spoken.
• Passion for delivering exceptional client experiences.
• Strong sales acumen and storytelling ability.
• Collaborative, proactive, and results-driven.

Responsibilities

• Achieve sales targets and qualitative KPIs on the sales floor.
• Maintain omnichannel sales focus for best client experience.
• Suggest ideas for merchandising, events and product mix.
• Build long‑term client relationships and manage client data.
• Coordinate with VM, inventory, and daily store operations.
• Leverage CRM tools (CEGID/Salesforce) to enhance service.

Skills

Clienteling

English fluency

Interpersonal skills

Sales acumen

Team player

Proactive

Tools

CEGID

Salesforce

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in Kuala Lumpur, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Job responsibilities

• Plays a central role on the sales floor, achieving and exceeding both sales targets and qualitative KPIs as assigned.
• Always has omnichannel sales in mind to ensure the best client experience.
• Proposes new ideas to develop sales such as merchandising, events, product mix.

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique.
• Achieves individual clienteling objectives (e.g. new clients recruited, repeater rate, and VIC share), by leveraging available tools.
• Build trust and long-term client relationships by communicating the brand story and DNA while demonstrating strong technical expertise to deliver exceptional service.
• Maintain high quality client data and leverage client insights to deliver personalized and meaningful experiences.
• Contributes to all daily processes under the supervision of the Boutique Manager (e.g. inventory, cash, security, store opening and closing)
• Leverages on tools such as CEGID and Salesforce and assist with Visual Merchandising (VM).
• Coordinates Aftersales service processes, ensuring a seamless client experience from service intake to the return of the watch.
• Adhere to all brand standards relating to grooming, professional behaviour, and visual merchandising, ensuring excellence in boutique presentation at all times.
• Act as a collaborative team player, fostering an inclusive, supportive, and high-performing work environment while contributing to shared team success.
• Ensures compliance with internal control policies.

Profile

• Minimally 2 years of experience in the luxury retail industry, experience in watches is a plus.
• Fluent in English (both written and spoken) with strong interpersonal skills
• Passion for delivering exceptional client experiences and building long-term relationships
• Strong sales acumen with ability to engage clients through effective story telling
• Collaborative team player with high integrity and professionalism
• Proactive and results driven

Additional information

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.