Client Advisor - Johor Premium Outlets

TAG Heuer; Johor Bahru; On-site; MYR 42,000 - 66,000; Full time

Job summary

TAG Heuer in Malaysia, based at Johor Premium Outlets, seeks a Senior/Client Advisor to lead boutique sales and build lasting client relationships. You will embody the brand DNA, drive memorable service, and contribute to operations excellence with a team of motivated colleagues.

Based in Johor Bahru, you will report to the Boutique Manager and leverage tools like CEGID and Salesforce to deliver exceptional service and uphold TAG Heuer standards.

Qualifications

• 2+ years of experience in luxury retail, preferably watches.
• Fluent in English with strong interpersonal skills.
• Proven ability to deliver exceptional client experiences and build relationships.

Responsibilities

• Drive boutique sales by delivering memorable client experiences and meeting KPIs.
• Maintain omnichannel approach to ensure best client experience.
• Support operations on the floor and assist with VM and inventory processes.

Skills

Sales

Customer service

Clienteling

Retail

Tools

CEGID

Salesforce

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Senior/Client Advisor, you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in Johor Premium Outlets (JPO), you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Job responsibilities

A TAG HEUER CLIENT ADVISOR IS…

• Plays a central role on the sales floor, achieving and exceeding both sales targets and qualitative KPIs as assigned.
• Always has omnichannel sales in mind to ensure the best client experience.
• Proposes new ideas to develop sales such as merchandising, events, product mix.

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique.
• Achieves individual clienteling objectives (e.g. new clients recruited, repeater rate, and VIC share), by leveraging available tools.
• Build trust and long-term client relationships by communicating the brand story and DNA while demonstrating strong technical expertise to deliver exceptional service.
• Maintain high-quality client data and leverage client insights to deliver personalized and meaningful experiences.

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

• Contributes to all daily processes under the supervision of the Boutique Manager (e.g. inventory, cash, security, store opening and closing)
• Leverages on tools such as CEGID and Salesforce and assist with Visual Merchandising (VM).
• Coordinates Aftersales service processes, ensuring a seamless client experience from service intake to the return of the watch.
• Adhere to all brand standards relating to grooming, professional behaviour, and visual merchandising, ensuring excellence in boutique presentation at all times.
• Act as a collaborative team player, fostering an inclusive, supportive, and high-performing work environment while contributing to shared team success.
• Ensures compliance with internal control policies.

Profile

• Minimally 2 years of experience in the luxury retail industry, experience in watches is a plus.
• Fluent in English (both written and spoken) with strong interpersonal skills
• Passion for delivering exceptional client experiences and building long-term relationships
• Strong sales acumen with ability to engage clients through effective story telling
• Collaborative team player with high integrity and professionalism
• Proactive and results driven

Additional information

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.