Client Advisor - Johor Premium Outlets

Inside Lvmh; Johor Bahru; On-site; MYR 67,000 - 112,000; Full time

Job summary

TAG Heuer in Johor Premium Outlets invites an experienced Senior/Client Advisor to join our boutique team. You will drive sales performance by delivering memorable client experiences, building long-term relationships, and supporting operational excellence under the Boutique Manager.

Based in JPO, you will thrive in a fast-paced luxury environment, embodying our brand DNA, storytelling skills, and a collaborative spirit to ensure outstanding service from greeting to aftersales.

Qualifications

• At least 2 years of experience in luxury retail; watches experience is a plus.
• Fluent in English (written and spoken).
• Passion for delivering exceptional client experiences and building long-term relationships.
• Strong sales acumen with ability to engage clients through storytelling.
• Collaborative team player with integrity and professionalism.
• Proactive and results-driven.

Responsibilities

• On the sales floor, achieve and exceed sales targets and KPIs.
• Maintain omnichannel sales to ensure the best client experience.
• Propose ideas to develop sales (merchandising, events, product mix).
• Build long-lasting client relationships through clienteling objectives.
• Leverage tools like Salesforce and VM; coordinate aftersales service.
• Contribute to daily boutique operations under the Boutique Manager (inventory, cash, security, store opening/closing).
• Adhere to brand standards of grooming, behavior, and visual merchandising.
• Foster an inclusive, supportive, high-performing team environment.

Skills

Luxury retail

Customer service

English fluency

Sales storytelling

Team collaboration

Tools

CEGID

Salesforce

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Senior/Client Advisor, you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in Johor Premium Outlets (JPO), you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Job responsabilities

JOB RESPONSIBILITIES

• Plays a central role on the sales floor, achieving and exceeding both sales targets and qualitative KPIs as assigned.
• Always has omnichannel sales in mind to ensure the best client experience.
• Proposes new ideas to develop sales such as merchandising, events, product mix.

A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique.
• Achieves individual clienteling objectives (e.g. new clients recruited, repeater rate, and VIC share), by leveraging available tools.
• Build trust and long-term client relationships by communicating the brand story and DNA while demonstrating strong technical expertise to deliver exceptional service.
• Maintain high-quality client data and leverage client insights to deliver personalized and meaningful experiences.
• Contributes to all daily processes under the supervision of the Boutique Manager (e.g. inventory, cash, security, store opening and closing)
• Leverages on tools such as CEGID and Salesforce and assist with Visual Merchandising (VM).
• Coordinates Aftersales service processes, ensuring a seamless client experience from service intake to the return of the watch.
• Adhere to all brand standards relating to grooming, professional behaviour, and visual merchandising, ensuring excellence in boutique presentation at all times.
• Act as a collaborative team player, fostering an inclusive, supportive, and high-performing work environment while contributing to shared team success.
• Ensures compliance with internal control policies.

Profile

PROFILE

• Minimally 2 years of experience in the luxury retail industry, experience in watches is a plus.
• Fluent in English (both written and spoken) with strong interpersonal skills
• Passion for delivering exceptional client experiences and building long-term relationships
• Strong sales acumen with ability to engage clients through effective story telling
• Collaborative team player with high integrity and professionalism
• Proactive and results driven

Additional information

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.