Client Advisor

RIMOWA; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

RIMOWA Malaysia in Kuala Lumpur is seeking a passionate client-focused Sales Associate to deliver luxury service at our flagship store. You will greet clients, present products, and drive sales while maintaining brand standards and store presentation.

Roles include assisting daily operations, inventory checks, event support, and accurate cash handling at close. Fluency in English and Mandarin is preferred; teamwork and a proactive attitude are essential to thrive in a premium retail environment.

Qualifications

• Sales experience in luxury or travel-related retail preferred.
• Excellent communication and customer service skills.
• Self-motivated, mature and a good team player.
• Proficient in spoken and written English and Mandarin.
• Good PC skills (MS Office).

Responsibilities

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations (maintain store appearance, inventory management and after-sales follow-up etc.).
• Build up and maintain a good relationship with our clients.
• Assist to coordinate local events and maintain the brand standards.
• To collect payments and check cash balance upon store closing.
• To carry out stock checks as requested by the manager.
• To report on customer complaints, defective merchandises or returned merchandised, and parallel marketers’ activities.

Skills

Communication skills

Customer service

Interpersonal skills

Self-motivation

Team player

MS Office

Tools

MS Office

Job description

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations (maintain store appearance, inventory management and after- sales follow-up etc.)
• Build up and maintain a good relationship with our clients.
• Assists to coordinate local events and maintain the brand standards.
• To collect payments and check cash balance upon store closing.
• To carry out stock checks as requested by the manager.
• To report on customer complaints, defective merchandises or returned merchandised, and parallel marketers’ activities.

Qualifications

• Sales experience in luxurious or travel related retail sales experience is preferred
• Possess excellent communication, customer service and interpersonal skill.
• Self-motivated, mature and good team-player.
• Good command of spoken and written English, Mandarin.
• Good PC skills such as MS Office

Data collected will be treated in strict confidence and used for recruitment purpose only.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.