Client Advisor

RIMOWA; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

RIMOWA in Kuala Lumpur is seeking a retail sales associate to achieve individual and team sales goals while providing an exceptional client experience. Responsibilities include supporting store operations, maintaining a good relationship with clients, and managing inventory.

Ideal candidates will have experience in luxurious retail sales, excellent communication skills, and the ability to work well in a team. Proficiency in spoken and written English is required.

Qualifications

• Sales experience in luxurious or travel related retail sales experience is preferred.
• Possess excellent communication, customer service and interpersonal skill.
• Self‑motivated, mature and good team‑player.
• Good command of spoken and written English.

Responsibilities

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations including inventory management.
• Build up and maintain a good relationship with our clients.
• Assist in coordinating local events and maintain brand standards.
• Collect payments and check cash balance upon store closing.
• Carry out stock checks as requested by the manager.
• Report on customer complaints and defective merchandise.

Skills

Excellent communication

Customer service skills

Interpersonal skills

Job description

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations (maintain store appearance, inventory management and after‑sales follow‑up etc.)
• Build up and maintain a good relationship with our clients.
• Assists to coordinate local events and maintain the brand standards.
• To collect payments and check cash balance upon store closing.
• To carry out stock checks as requested by the manager.
• To report on customer complaints, defective merchandises or returned merchandised, and parallel marketers’ activities.

Qualifications

• Sales experience in luxurious or travel related retail sales experience is preferred.
• Possess excellent communication, customer service and interpersonal skill.
• Self‑motivated, mature and good team‑player.
• Good command of spoken and written English.