Cleaning Operations Lead

ETC Cleaning Services; Bayan Lepas; On-site; MYR 60,000 - 120,000; Full time

Job summary

ETC Cleaning Services Sdn. Bhd. in Malaysia is seeking a capable operations supervisor to manage site cleaning activities across multiple locations.

The role emphasizes coordinating housekeeping teams, ensuring cleaning standards, and delivering reliable, high-quality service to clients. You will lead planning, budgeting, and cost estimation, develop SOPs, monitor KPI performance, and mentor staff to uphold safety and quality.

Qualifications

• Minimum SPM, Diploma, or Degree in any field.
• Minimum 1 year of experience in the cleaning or related service industry.
• Good understanding of cleaning services, including company cleaning standards and procedures.
• Basic knowledge of computer applications, including Microsoft Office.
• Ability to prepare cost and budget analyses and estimate project operating costs.
• Excellent negotiation, organizational, planning, and prioritization skills.
• Strong leadership, analytical, problem-solving, and communication skills.
• Self-motivated, mature, responsible, and able to work independently.

Responsibilities

• Responsible for managing Company’s Operation activities for all the sites assigned under his/her care. This includes co-ordinates with housekeeping teams and conducted inspection for all the assigned sites to ensure cleaning standards are met.
• Abilities to manage priorities and demands and solve problems, support staff, as well as perform the duties of a supervisor when required.
• Establish and/or implement operation procedure and standards, and general QHSE management and monitoring and ensure all sites KPI’s are achieved
• Plan and coordinate the activities of housekeeping supervisor/team leader and their crew
• Coordinate inspection and inspect assigned areas to ensure cleaning standard are met.
• Review detail scope of work scope as specified in the Service Agreement with client.
• Setting up new contract requirement, including time estimates, staffing, materials, equipment and costs.
• Consistently presents ETC Cleaning Services Sdn Bhd and its services in a positive manner to the client.
• Supervise and evaluate the work of employees; effectively recommends personnel actions related to selection, disciplinary procedures, performance, training, and development, leaves of absence, grievance to Human Resource Department.
• Carry out any other assignment as assigned by management from time to time.

Skills

Leadership

Analytical skills

Communication skills

Negotiation

Planning

Problem solving

Prioritization

Education

SPM

Diploma

Degree

Tools

Microsoft Office

Job description

ETC Cleaning Services Sdn. Bhd. in Malaysia is seeking a capable operations supervisor to manage site cleaning activities across multiple locations.

The role emphasizes coordinating housekeeping teams, ensuring cleaning standards, and delivering reliable, high-quality service to clients. You will lead planning, budgeting, and cost estimation, develop SOPs, monitor KPI performance, and mentor staff to uphold safety and quality.