Claims Vendor Management Analyst

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a role focused on administering external vendor contracts within our Claims Vendor Management strategy. The job coordinates between the company and vendors, ensuring SLAs are met and spending is monitored to support cost-effective claims delivery.

Responsibilities include tracking vendor performance, supporting reviews, and resolving operational issues while fostering sustainable partnerships.

Qualifications

• Experience administering vendor agreements and ensuring contract compliance.
• Strong understanding of SLAs and vendor performance metrics.
• Ability to research issues, determine root causes and implement solutions.

Responsibilities

• Administer vendor agreements in line with established contracts.
• Track and report metrics to ensure performance against SLAs.
• Support vendor performance reviews with defined vendors.
• Identify opportunities to eliminate redundancies and leakage in Claims operations.
• Monitor vendor spending and maintain cost-effective partnerships.
• Respond to internal inquiries with accurate, professional resolution.

Skills

Vendor management

Contract administration

SLA tracking

Metrics and reporting

Internal stakeholder communication

Education

Diploma or bachelor’s degree in Insurance, Business Administration, Finance, Law, or related

Job description

Under moderate supervision, this role is responsible for administering contracts with external vendors in alignment with the Business Unit’s Claims Vendor Management strategy. The role serves as a key liaison between the company and its vendors, ensuring vendor performance meets contracted service level agreements (SLAs) and that vendor spending is closely monitored and actively managed to support cost‑effective, customer‑focused claims delivery.The role also acts as a primary point of contact for resolving operational and technical vendor‑related issues and is responsible for monitoring and managing day‑to‑day relationships with vendors to ensure effective and sustainable partnerships.

Job Accountabilities - Key Accountabilities

• Responsible for the administration of vendor agreements in line with established contracts.
• Supports quality and delivery of service level agreements by tracking vendors within area of responsibility.
• Tracks and reports metrics to ensure performance against the agreed service levels.
• Supports vendor performance reviews within area of responsibility/defined vendors and meetings with new and/or potential vendors.
• Seeks out opportunities to eliminate redundancies and leakage in the Claims organization.Adheres to the Global Claims Policy in the administration of vendor agreements.
• Monitors competitor activity to help ensure we maintain a competitive advantage and manage our Vendors in line with industry standards and best practices.
• Provides expertise on vendor contract administration and acts as a liaison for business partners.
• Responds to internal customer inquiries accurately and in a professional manner by researching issues, determining root causes, and implementing solutions.

Job Qualifications

Required:

Diploma or Bachelor’s degree in Insurance, Business Administration, Finance, Law, or a related discipline.

Preferred:

• Hands‑on experience working with external vendors (e.g. adjusters, investigators, medical providers, legal firms) within a claims environment.
• Strong understanding ofclaims processes, service level agreements (SLAs), and vendor performance metrics.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Schedule: Full Time

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Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia‑Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia‑Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Perks and benefits Miscellaneous allowance Monthly Incentive, Free Oversea Convention