Claims Analyst (6 months contract)

Zurich Insurance; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur is seeking a claims professional to handle personal or commercial line claims with moderate complexity under set authority. You will document files, determine liability, analyze policy coverage, and drive timely resolutions while maintaining customer-centric service.

The role emphasizes data accuracy, strong communication, and adherence to regulatory requirements within a dynamic insurance environment.

Qualifications

• Bachelor’s Degree in Insurance, Business Administration, Finance, or related disciplines.
• Fresh graduates are encouraged to apply; internship or exposure to insurance/claims is an added advantage.
• Strong analytical and problem-solving skills with the ability to assess and interpret information.
• Attention to detail and accuracy in handling documentation and data.
• Good communication and interpersonal skills to liaise with internal and external stakeholders.

Responsibilities

• Document claims file by accurately capturing and updating claims data.
• Determine liability by gathering and analyzing relevant facts.
• Analyze and determine policy coverage.
• Work to achieve a timely resolution to claims by developing case strategy, evaluating the case, and escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
• Assess damages and negotiate settlement of claim by establishing an appropriate negotiation strategy.
• Meet quality standards by following best practices.
• Ensure customer service by proactively communicating information and responding to inquiries.

Skills

Analytical skills

Attention to detail

Communication skills

Education

Bachelor's degree in Insurance, Business Administration, Finance

Job description

Job Summary

With moderate direction, handles single and multi‑party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

Job Accountabilities - Key Accountabilities

• Document claims file by accurately capturing and updating claims data/information.
• Determine liability by gathering and analyzing relevant facts.
• Analyze and determine policy coverage.
• Work to achieve a timely resolution to claims by developing case strategy, evaluating the case, and escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
• Assess damages and negotiate settlement of claim by establishing an appropriate negotiation strategy.
• Meet quality standards by following best practices.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
• Align to the organization’s Claims Vendor Management strategy.
• Ensure legal compliance by following laws, regulations, and internal control requirements.
• Refer claim to sub‑rogation and fraud teams.
• Contribute to profitable growth by providing risk insight, information, and trends to business unit or customer as needed.
• Protect the company’s reputation by keeping claims information confidential.
• Understand current industry trends and establish personal networks by participating in professional societies.

Job Qualifications

Required:

• Bachelor’s Degree in Insurance, Business Administration, Finance, or related disciplines.
• Fresh graduates are encouraged to apply; internship or exposure to insurance/claims is an added advantage.

Preferred:

• Strong analytical and problem‑solving skills with the ability to assess and interpret information.
• Attention to detail and accuracy in handling documentation and data.
• Good communication and interpersonal skills to liaise with internal and external stakeholders.

Location

• MY - Kuala Lumpur

Schedule

• Full Time