Claims Assistant

Windscreen2U Sdn Bhd; Semenyih; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Job summary

Windscreen2U Sdn Bhd is seeking a Claims Assistant to support the Insurance Claims Department with processing, coordinating, and tracking motor insurance claims to ensure timely submissions.

The role requires attention to detail, good communication, and the ability to work independently within a team. Training will be provided and a supportive work environment is offered.

Qualifications

• Requires SPM diploma or equivalent; fresh graduates welcome.
• Training provided; on-the-job instruction and supervision.
• Must be highly organized with strong attention to detail and accuracy.

Responsibilities

• Process, verify, and coordinate motor insurance claims documents.
• Monitor progress with insurers and adjusters, and follow up on status.
• Generate reports and maintain filing systems for audits.

Skills

Organizational skills

Time management

Communication skills

Independent work

Discretion/Confidentiality

Education

Diploma or equivalent (Business Administration / Insurance / Automotive)

Tools

Merimen system

Job description

The Claims Assistant supports the Insurance Claims Department by processing, coordinating, and tracking motor insurance claims to ensure timely and accurate submissions.

Key Responsibilities

Claims Documentation & Processing

• Receive, verify, and process incoming insurance claims documents, ensuring completeness, accuracy, and compliance with insurer requirements and company procedures.
• Review claim forms, photos, and supporting materials, and ensure all required documents are obtained before submission to insurers.
• Assist in preparing and submitting claims within required timelines; prepare, scan, and organize supporting documentation as needed.
• Maintain accurate electronic and physical filing systems for efficient retrieval and audit purposes.

Claims Coordination & Follow-up

• Monitor claim progress and follow up with insurers, adjusters, and relevant parties on status updates.
• Liaise with internal departments to obtain additional information and resolve discrepancies or incomplete submissions.
• Support the department in maintaining operational efficiency and compliance with company policies.

Data Management & Reporting

• Ensure claims data is entered accurately and updated in a timely manner.
• Generate and compile periodic claims reports and summaries for management review.
• Monitor documentation status and ensure proper record retention in line with audit requirements.

Requirements

Qualifications

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Insurance, Automotive Studies, or a related field.
• Fresh graduates are encouraged to apply.
• Training will be provided.
• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• High level of attention to detail and accuracy in documentation.
• Strong communication and interpersonal skills, both written and verbal.
• Able to work independently as well as collaboratively within a team environment.
• Capable of handling confidential and sensitive information with professionalism and discretion.

Added Advantages

• Knowledge of automobile, automotive parts, vehicle repair processes, or the motor insurance industry.
• Experience using the Merimen system or other insurance claims management platforms.
• Previous experience in insurance claims administration, customer service, workshop administration, or related fields.
• Familiarity with motor insurance claim procedures and documentation requirements.

Working Arrangement

• Willing to work on weekends (Saturday and Sunday).
• Rest day(s) will be provided on weekdays accordingly.

Why Join Us?

• Excellent opportunity to build a long-term career in the insurance and automotive claims industry, with clear paths for advancement and professional development.
• Comprehensive on-the-job training and continuous learning opportunities.
• Friendly, supportive, and collaborative working environment.
• Exposure to insurance claims management, customer service, and industry best practices.

Windscreen2U is one of Malaysia’s leading automotive safety glass repair and replacement specialists with over more than 15 of industry experience. Operating through 53 service outlets nationwide, we are committed to restoring every vehicle to its original factory standard through quality workmanship, industry-approved materials, and professional service. We offer windscreen repair and replacement, insurance claims assistance, tinting, and other automotive glass solutions. As a growing company, we provide a supportive work environment, career development opportunities, and a strong culture focused on excellence, teamwork, and customer satisfaction.