CLAIM ADMIN

Ezcare Warranty Sdn Bhd; Semenyih; On-site; MYR 33,000 - 51,000; Full time

Job summary

Ezcare Warranty Sdn Bhd in Selangor seeks a proactive and detail-oriented Claims Admin to support our claims department at the Bandar Baru Bangi headquarters. The role focuses on claims documents handling, payments to workshops, and customer service.

You will review and analyse warranty claims, verify information, process settlements, maintain files, and coordinate with policyholders and workshops to ensure smooth processing and compliance.

Qualifications

• Proactive and detail-oriented candidate for Claims Admin role.

Responsibilities

• Reviewing and analysing warranty claims to determine coverage and eligibility.
• Verifying information and documentation related to claims.
• Calculating claim settlements and processing payments.
• Maintaining accurate and organized claim files.
• Communicating with policyholders, workshops, and other relevant parties regarding claim status and requirements.
• Coordinating with internal departments to ensure smooth claim processing.
• Providing excellent customer service by addressing inquiries and resolving issues.
• Ensuring compliance with company policies, insurance regulations, and legal requirements.
• Preparing reports and summaries related to claims activity.
• Identifying and investigating potential fraud or discrepancies.
• Providing general administrative support to the claims team.
• Assisting with data entry, record keeping, and other administrative tasks.
• Managing claim-related projects and initiatives as needed.

Skills

Proactive mindset

Attention to detail

Customer service

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ezcare Warranty Sdn Bhd – Semenyih, Selangor

Ezcare Warranty is seeking a proactive and detail-oriented Claims Admin to support our claims department. This role is based at our headquarters in Bandar Baru Bangi and involves in assisting the claims team with administrative work of claims. Emphasis is on claims documents handling, payment to workshops & customer service.

Key Responsibilities:

• Reviewing and analysing warranty claims to determine coverage and eligibility
• Verifying information and documentation related to claims
• Calculating claim settlements and processing payments
• Maintaining accurate and organized claim files

Communication and Coordination:

• Communicating with policyholders, workshops, and other relevant parties regarding claim status and requirements.
• Coordinating with internal departments to ensure smooth claim processing
• Providing excellent customer service by addressing inquiries and resolving issues

Compliance and Reporting:

• Ensuring compliance with company policies, insurance regulations, and legal requirements
• Preparing reports and summaries related to claims activity
• Identifying and investigating potential fraud or discrepancies

Administrative Support:

• Providing general administrative support to the claims team
• Assisting with data entry, record keeping, and other administrative tasks
• Managing claim-related projects and initiatives as needed