Claims Administrator/Associate

FortisCor (Malaysia) Sdn Bhd; Malacca City; On-site; MYR 36,000 - 60,000; Full time

Job summary

FortisCor (Malaysia) Sdn Bhd is seeking a motivated Claims Administrator/Associate to support the claims process from investigation to final reporting. The role involves liaising with insured parties, insurers, and brokers to gather documents and ensure timely progression of claims, while maintaining accurate records and generating adjustment reports.

The ideal candidate holds a Diploma/Degree in a relevant field and demonstrates strong communication, analytical, and organizational skills with

Qualifications

• Diploma or degree in a relevant field; equivalent work experience is acceptable.
• Prior experience in the insurance field is advantageous.
• Strong communication, teamwork, and problem-solving abilities are required.

Responsibilities

• Assist in investigation, assessment, and management of insurance claims.
• Liaise with insured parties to obtain documents and evidence.
• Communicate with insurers, brokers and stakeholders on claim matters.
• Review and organize claim documentation for completeness and accuracy.
• Assist in preparing adjustment reports for submission to insurers.
• Follow up on outstanding documentation to ensure timely progress.
• Maintain accurate claim files and supporting records.
• Provide general administrative and coordination support throughout the claims process.

Skills

Good communication skills

Team player

Problem-solving and analytical skills

Adaptability

Time management

Microsoft Office skills

Education

Diploma/Degree in Insurance, Business, Finance, Occupational Health and Safety or relevant field

Tools

MS Office

Job description

We are seeking a motivated and detail-oriented Claims Administrator/Associate to join our team, supporting the smooth management and progression of insurance claims while gaining valuable experience in the loss adjusting industry.

Specific task:-

Assist in the investigation, assessment, and management of insurance claims

Liaise with insured parties to obtain the necessary documents, information, and supporting evidence.

Communicate with insurers, brokers, insured parties, and other relevant stakeholders on claim-related matters.

Review and organize claim documentation to ensure completeness and accuracy.

Assist in preparing, reviewing, and finalizing adjustment reports for submission to insurers.

Follow up on outstanding documentation and queries to ensure claims progress smoothly and within required timelines.

Maintain accurate claim files, correspondence, and supporting records.

Provide general administrative and coordination support throughout the claims process.

Requirements

Possess a Diploma/Degree in a relevant field (such as Insurance, Business, Finance, Occupational Health and Safety or any other relevant qualification) or equivalent work experience.

Prior experience in the Insurance field would be an added advantage.

Professionalism and Ethical Conduct, Team Player, Good Communication Skills, Strong Problem-Solving and Analytical Skills, Adaptability, Good Time Management, Microsoft Office Skills

Your application will include the following questions:

• Which of the following Microsoft Office products are you experienced with?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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