Chief Operating Officer (Retail)

Executive Recruiters; Petaling Jaya; On-site; MYR 300,000 - 420,000; Full time

Job summary

Executive Recruiters seeks a Chief Operating Officer to lead retail operations and supply chain, driving growth, efficiency, and scalable execution across stores.

You will partner with the CEO to translate strategy into operational plans, oversee SOPs, procurement, and inventory, and build data-driven performance dashboards to improve profitability and customer experience.

Qualifications

• Minimum 10–15 years in retail operations and senior leadership.
• Experience managing large multi-site retail networks.
• Strong expertise in supply chain, procurement, inventory planning.
• Leadership and stakeholder management across geographically dispersed teams.
• Highly analytical with data-driven decision making.

Responsibilities

• Translate business strategies into operational execution.
• Lead strategic initiatives to improve sales productivity and revenue growth.
• Oversee multi-store operations for consistency and profitability.
• Direct end-to-end supply chain to ensure product availability.
• Develop SOPs and performance dashboards.
• Build training programs for store and operations teams.

Skills

Leadership

Strategic planning

Retail operations

Supply chain management

Inventory management

KPIs & dashboards

Stakeholder engagement

Education

Bachelor's Degree in Supply Chain Management

MBA (preferred)

Job description

As a Chief Operating Officer, you will lead retail operations and supply chain to drive growth, efficiency, and scalable business execution.

Job Responsibilities:

Strategic Execution

• Partner closely with the CEO to translate business strategies into operational execution.
• Lead the implementation of strategic initiatives, ensuring timely delivery and measurable outcomes to improve sales productivity, revenue growth, and operational performance across all stores.
• Monitor execution progress, operational performance, and business results against established objectives.
• Continuously identify opportunities to improve operational efficiency, profitability, and organizational effectiveness.

Retail Operations Management

• Provide strategic leadership and oversee the overall performance of all retail outlets, ensuring operational excellence, consistency, and profitability.
• Lead multi-store operations, ensuring seamless day-to-day execution across all locations.
• Drive improvements in sales performance, store productivity, and customer experience.
• Develop, implement, and continuously improve standardized operating procedures (SOPs) across the retail network.

Supply Chain & Inventory Management

• Direct end-to-end supply chain operations to ensure efficiency, scalability, and uninterrupted product availability.
• Develop and execute procurement strategies that optimize cost, supplier performance, and supply continuity.
• Improve warehouse operations through enhanced productivity, inventory accuracy, and process optimization.
• Monitor inventory turnover, stock availability, replenishment cycles, and overall inventory health.

Systems & Process Development

• Develop, implement, and standardize SOPs to ensure operational consistency and compliance.
• Build scalable retail operations systems that support business growth.
• Design and implement performance management frameworks, KPIs, and operational dashboards.
• Establish structured training and development programs to enhance the capabilities of store and operations teams.

Requirements:

• Bachelor's Degree in Supply Chain Management, Business Administration, Retail Management, or a related discipline.
• Minimum of 10-15 years of progressive experience in retail operations, including significant experience in senior leadership roles.
• Demonstrated success managing large-scale retail networks or complex multi-site retail operations.
• Strong expertise in supply chain management, procurement, inventory planning, and warehouse operations.
• Proven experience managing high-SKU retail environments with effective assortment and inventory strategies.
• Strong leadership, people management, and stakeholder engagement skills, with the ability to lead large, geographically dispersed teams.
• Highly analytical with the ability to leverage data and operational metrics to support business decisions.