Chief Operating Officer (COO) – Logistics & DC Operations

Segi Fresh; Petaling Jaya; On-site; MYR 400,000 - 800,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Insurance

Travel & phone allowances

Job summary

Segi Fresh seeks a Chief Operating Officer to shape and execute the company’s logistics and DC strategy, turning vision into clear objectives, and building high‑performing teams while upholding governance and risk controls. Based in Petaling Jaya, the role oversees the distribution network, drives cost efficiency, capacity utilisation, and service quality, and reports to the CEO and Board on performance and strategy.

The office will move to Wisma Segi, Shah Alam in 2027.

Qualifications

• Bachelor’s degree in Business, Management, or Supply Chain, with MBA preferred.
• Over 20 years of relevant experience in logistics operations, general management, strategy, or business leadership.
• At least 10 years in senior leadership positions within logistics, distribution, supply chain, or related industry.
• Proven ability to manage P&L, budgets, KPIs, and multi-functional operations across a distribution network.
• Hands-on, analytical, execution-focused leadership with data-driven decision making.

Responsibilities

• Translate strategic vision into a clear operational roadmap and performance targets.
• Lead and develop senior leaders and cross-functional teams across functions.
• Drive cost optimization, system enhancements, and capacity utilization while maintaining quality.
• Oversee governance, risk management, and internal controls across the distribution network.
• Provide regular updates to CEO and Board on performance and risks.

Skills

Leadership

P&L management

Budgeting

KPI monitoring

Strategic planning

Supply chain

Logistics operations

Data-driven

Cross-functional leadership

Education

Bachelor’s Degree in Business, Management, Supply Chain

MBA or relevant postgraduate qualification

Job description

Chief Operating Officer (COO) – Logistics & DC Operations

Develop and transform the company’s operational strategic direction into clear objectives and actionable plans, while driving and strengthening operational excellence and identifying new operational and business opportunities. The role is also responsible for ensuring effective corporate governance and developing high-performing leaders and teams.

This key role oversees the day-to-day operations across the entire distribution centre network in a dynamic operational environment, while maintaining a strong focus on sustainable performance, business growth, and profitability.

Key Responsibilities:

Translate the company’s strategic vision into a clear business roadmap, operating strategy, initiatives, performance targets, and actionable SOPs across the organisation.

Work closely with the CEOs and Business Unit Heads to develop and execute operational strategies and project-based initiatives, ensuring alignment with overall business objectives.

Establish strong performance management and accountability through regular KPI monitoring and reporting; identify performance gaps and operational bottlenecks, and lead timely corrective actions and continuous improvement.

Drive scalable growth across the distribution network through cost optimisation, system and technology enhancement, process improvement, and capacity utilisation, while maintaining required quality and service levels.

Collaborate closely with functional leaders across Store Operations, Finance, HR, IT, Commercial, Marketing, Business Units, and other corporate functions to ensure effective coordination and execution of business priorities.

Ensure effective governance, compliance, risk management, and internal controls across the distribution network.

Anticipate operational risks, develop appropriate mitigation plans, and ensure critical operational issues are escalated and resolved promptly.

Build a high-performance culture by attracting, developing, retaining, and motivating strong leadership and operational talent.

Champion the Group’s values, culture, and operating standards, ensuring they are consistently embedded across all levels of the distribution network.

Provide the CEO and Board with regular updates on business performance, operational challenges, key risks, strategic initiatives, and recommended actions.

Job Requirements:

Bachelor’s Degree in Business, Management, Supply Chain, or a related discipline. An MBA or relevant postgraduate qualification will be an advantage.

More than 20 years of relevant experience in logistics operations, general management, strategy, commercial management, or business leadership.

Minimum 10 years of experience in senior leadership positions, preferably within logistics, distribution, supply chain, or a related industry.

Proven track record in driving operational excellence, leading transformation projects, optimising systems and processes, and supporting business expansion.

Strong experience in managing P&L, budgets, KPIs, and multi-functional operations across a distribution network.

Hands-on, analytical, and execution-focused, with strong problem-solving skills and a data-driven approach to decision-making.

Proven leadership experience in developing and managing senior teams within a fast-paced and growth-oriented environment.

Excellent stakeholder management and communication skills, with the ability to work effectively with CEOs, Board members, and senior management.

Currently office based Kelana Business Centre, Petaling Jaya (near to Glenmarie LRT station)

Moving to Wisma Segi office at Kampung Melayu Subang, Shah Alam Q1-Q3 2027.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of Warehouse Logistics experience do you have?
• How many years of Business Leadership experience do you have?
• How many years' experience do you have as a Supply Chain and Logistics Specialist?

We are growing to be the largest fresh food retailer in Malaysia that providing full fresh and local taste products for our customers in every day. We offer a variety of food products from meat and seafood, fruits and vegetables, dried to homemade / tradition ingredients.

We are proudly distinguished our position with other food retailers as we are emphasizing on the Fresh and Quality of the products at all the times by selecting the best from the marine and agriculture farm yet promoting our locally sourced products.

Our supermarket chains are currently centralizing in Selangor, Kuala Lumpur, Putrajaya, Melaka, Negeri Sembilan, Perak and will be soon expanding to north and south of Malaysia by operating 100 stores in the year 2023 to bring greater convenience for our neighborhood vicinity. We value our people and their contributions. With more than 2,000 workforces; we are focusing on the human centrality by involving our employee perspective in all steps of the planning and problem-solving process and together we are developing our potential employee to be a promising talent and a future leader.

We are cultivating our high-performance working culture by fostering our core values of Integrity, Passion, Problem Solving, Teamwork and Excellence as our belief to achieve company objectives and continuous improvement. Let’s explore the career opportunities with us today and be part of our committed talent in a dynamic and signature retail experience!

We are growing to be the largest fresh food retailer in Malaysia that providing full fresh and local taste products for our customers in every day. We offer a variety of food products from meat and seafood, fruits and vegetables, dried to homemade / tradition ingredients.

We are proudly distinguished our position with other food retailers as we are emphasizing on the Fresh and Quality of the products at all the times by selecting the best from the marine and agriculture farm yet promoting our locally sourced products.

Our supermarket chains are currently centralizing in Selangor, Kuala Lumpur, Putrajaya, Melaka, Negeri Sembilan, Perak and will be soon expanding to north and south of Malaysia by operating 100 stores in the year 2023 to bring greater convenience for our neighborhood vicinity. We value our people and their contributions. With more than 2,000 workforces; we are focusing on the human centrality by involving our employee perspective in all steps of the planning and problem-solving process and together we are developing our potential employee to be a promising talent and a future leader.

We are cultivating our high-performance working culture by fostering our core values of Integrity, Passion, Problem Solving, Teamwork and Excellence as our belief to achieve company objectives and continuous improvement. Let’s explore the career opportunities with us today and be part of our committed talent in a dynamic and signature retail experience!

Perks and benefits Medical Miscellaneous allowance Dental Cashless Outpatient,Inpatient Insurance Travelling & Phone allowances (Managerial above)