Chief Cabin Services & In-Flight Operations Lead

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 260,000 - 520,000; Full time

Job summary

Malaysia Aviation Group seeks a Head Cabin Crew (In-flight Services) to lead the end-to-end cabin operations across the network, ensuring safety, security, compliance and consistently high-quality delivery of service. You will set the standards for the cabin crew workforce, and provide visible leadership on safety, professionalism, customer experience and performance.

You will translate strategy into policies, manuals and operating practices while ensuring governance and risk management.

Qualifications

• Bachelor degree or master’s in Aviation Management, Business, or related field.
• Relevant SEP/operational qualification; additional aviation safety or leadership cert is a plus.
• At least 12 years in cabin crew/in-flight services with 5+ years in senior leadership.

Responsibilities

• Lead end-to-end cabin crew / in-flight services function ensuring safe, compliant and high-quality delivery across the network.
• Set operational and service standards for cabin crew workforce and provide visible leadership on safety, discipline and customer experience.
• Advise Director of Flight Operations on risks, resource needs and strategic priorities; partner with Flight Operations, Safety, Training and HR to support growth.

Skills

Leadership

Strategic thinking

Stakeholder management

Safety compliance

Education

Bachelor’s / Master’s in Aviation Management or related field

Job description

Malaysia Aviation Group seeks a Head Cabin Crew (In-flight Services) to lead the end-to-end cabin operations across the network, ensuring safety, security, compliance and consistently high-quality delivery of service. You will set the standards for the cabin crew workforce, and provide visible leadership on safety, professionalism, customer experience and performance.

You will translate strategy into policies, manuals and operating practices while ensuring governance and risk management.