Channel Renewals Specialist

CGS Immersive; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

CGS Immersive is seeking a Channel Renewals Specialist – APAC (Japanese) based in Malaysia. You will be the primary contact between clients and partners, guiding renewals with proactive support and using analytics to identify opportunities.

Responsibilities include tracking renewal progress, reporting outcomes, and coaching partners through the renewal process. You will work during APAC hours and leverage Google Workspace and Salesforce CRM where relevant.

Qualifications

• Minimum 2 years of experience in sales or renewals.
• Mandatory Japanese Business Language Certificate.
• Excellent written and spoken English and Japanese.
• Full availability to support APAC business hours.
• Proficient with Google Workspace.
• Accurate data entry and MS Office skills.
• Salesforce CRM experience is a plus.

Responsibilities

• Provide proactive partner support across renewal opportunities and coaching.
• Track renewal progress, report outcomes, and document issues with recommendations.
• Guide partners to complete renewals and enter data in the client portal using predictive analytics.

Skills

English/Japanese communication

APAC awareness

Google Workspace proficiency

MS Word proficiency

Data entry accuracy

Renewals experience

Education

Japanese Business Language Certificate

Tools

Salesforce CRM

MS Excel/Sheets

Job description

Channel Renewals Specialist – APAC (Japanese).

Full time -Permanent Position
APAC Region - Malaysia

Job Role:

The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities.

Responsibilities:

• To provide proactive support to our client’s partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided).


• To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations.


• To provide clear direction for our client’s partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners’ renewals in our client’s portal, utilizing the client’s predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners’ progress against the action item lists, and documenting the status of each partner.

Qualifications:

• Two (2) years of experience, preferably in a sales or renewals position.


• Japanese Business Language Certificate (Mandatory).


• The ability to clearly communicate on the telephone in English and Japanese and demonstrate excellent writing/communication skills in both languages.


• Full availability to support operations during APAC business hours (Philippine Standard Time).


• Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.


• Accurate and efficient data entry skills.


• Proficient in MS Office, specifically Word and professional email platforms.


• Dedicated to maintaining the highest standards of customer satisfaction while engaging and enabling strategic partners.


• Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.


• Proven ability to think strategically, identify long-term goals, and implement effective solutions.


• Prior experience with Salesforce CRM is a desirable asset.


• Previous exposure to the IT industry is a plus.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc® and CGS Immersive® in our websites:

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