Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business)

Maxis; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Maxis is seeking a proactive Onboarding & Enablement professional in Kuala Lumpur to drive partner onboarding, training and engagement. You will coordinate cross-functional efforts across IT, Product and Legal to activate partners efficiently and maintain up-to-date training materials.

You will design and deliver curriculum for product and compliance training, monitor completion, and optimise delivery formats with feedback from partners.

Qualifications

• Experience coordinating onboarding for channel partners or customers.
• Ability to plan and deliver product, solution, systems and compliance training.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead partner onboarding journeys, including product inductions and access setup.
• Coordinate logistics with IT, Product and Legal to activate partners on time.
• Track milestones and resolve onboarding bottlenecks and delays.
• Maintain onboarding materials and partner portal content.
• Plan and deliver training across in-person, virtual and e-learning formats.
• Keep curriculum content current with product launches and updates.
• Monitor training completion and follow up on gaps.
• Gather partner feedback and improve training delivery formats.
• Plan and execute partner marketing campaigns and co-branded activities.
• Coordinate with Marketing on materials, collateral and communications.
• Track campaign leads, ROI and partner participation rates.
• Manage partner communications calendar including newsletters.

Skills

Onboarding coordination

Training delivery

Partner relationship management

Campaign planning

Cross-functional collaboration

Tools

CRM software

MS Office

Data analytics basics

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Partner Onboarding & Enablement
• Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing.
• Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation.
• Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process.
• Maintain and update onboarding materials (including presentations), checklists and partner portal content.
• Training & Capability Development
• Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.
• Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches.
• Monitor training completion and certification status, following up with partners on gaps.
• Gather partner feedback on training and continuously improve content and delivery formats.
• Partner Marketing Campaigns
• Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.
• Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications.
• Track and report on campaign performance — leads generated, campaign ROI and partner participation rates.
• Manage the partner communications calendar, including newsletters, product updates and promotional announcements.
• Partner Relationship Management & Support
• Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk.
• Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution.
• Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction.
• Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.
• Cross-Functional Collaboration & Reporting
• Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support.
• Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.