Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business)

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Maxis is seeking a proactive Channel Development professional to lead partner onboarding, training and enablement, and cross-functional collaboration. You will coordinate onboarding logistics, deliver training across formats, drive partner marketing campaigns, and maintain ongoing partner relationships to ensure high satisfaction and performance.

You will work with IT, Product, Legal and Marketing teams to keep materials current, resolve escalations, and report key metrics to leadership.

Qualifications

Responsibilities

• Execute the structured onboarding journey for newly recruited partners – company and product induction, systems/tools access setup, and compliance briefing.
• Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation.
• Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process.
• Maintain and update onboarding materials (including presentations), checklists and partner portal content.
• Plan, schedule and deliver product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.
• Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches.
• Monitor training completion and certification status, following up with partners on gaps.
• Gather partner feedback on training and continuously improve content and delivery formats.
• Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.
• Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications.
• Track and report on campaign performance - leads generated, campaign ROI and partner participation rates.
• Manage the partner communications calendar, including newsletters, product updates and promotional announcements.
• Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk.
• Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution.
• Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction.
• Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.
• Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support.
• Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

1. Partner Onboarding & Enablement

• Execute the structured onboarding journey for newly recruited partners – company and product induction, systems/tools access setup, and compliance briefing.

• Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation.

• Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process.

• Maintain and update onboarding materials (including presentations), checklists and partner portal content.

2. Training & Capability Development

• Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.

• Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches.

• Monitor training completion and certification status, following up with partners on gaps.

• Gather partner feedback on training and continuously improve content and delivery formats.

3. Partner Marketing Campaigns

• Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.

• Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications.

• Track and report on campaign performance - leads generated, campaign ROI and partner participation rates.

• Manage the partner communications calendar, including newsletters, product updates and promotional announcements.

4. Partner Relationship Management & Support

• Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk.

• Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution.

• Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction.

• Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.

5. Cross-Functional Collaboration & Reporting

• Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support.

• Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.