Change Lead

OCBC Group; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Community initiatives

Professional development

Wellbeing support

Job summary

OCBC Malaysia is seeking an Operational Excellence Change Lead to drive end-to-end process improvements and effective transformation. You will identify inefficiencies, design future-state operating models, and partner with stakeholders to secure buy-in for sustainable improvements.

You will apply SIPOC, journey mapping, and data-driven analysis to deliver measurable gains in customer experience, employee engagement, and operational performance.

Qualifications

• Experience in process improvement and project management methodologies such as PMP, Lean Six Sigma Green Belt, Agile.
• Experience with business process management, process mapping, and process design tools.

Responsibilities

• Identify operational excellence opportunities and develop plans to achieve group-wide targets, including business revenue impact, turnaround time reduction, process simplification, and improved service outcomes.
• Lead cross-functional, end-to-end process improvement projects that enhance customer experience, employee experience, and operational efficiency.
• Partner with business and project stakeholders to understand needs, shape solutions, and influence buy-in for change and transformation.
• Apply structured process improvement methodologies and concepts, such as SIPOC, process mapping, and journey mapping, to facilitate problem solving and solution design.
• Plan and facilitate project workshops and meetings to assess current-state processes and define target operating models.
• Collect, analyse, and interpret business and operational data to identify root causes, key issues, and improvement opportunities.
• Assess the potential benefits, costs, and risks of proposed changes, and develop business cases that support informed decision‑making and stakeholder alignment.
• Design and implement new or improved processes, leveraging technology and data to drive efficiency, effectiveness, and sustainable delivery.
• Develop clear business requirements and work closely with IT and delivery partners to implement system enhancements.
• Develop and maintain process documentation and training materials to support effective change adoption.
• Monitor process performance and benefits realisation, track outcomes, and identify opportunities for continuous improvement.
• Support other ad‑hoc operational excellence, change, or transformation tasks as required.

Skills

Process improvement

Project management

PMP

Lean Six Sigma

Agile

Education

Degree holder in any discipline

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

Operational Excellence Change Lead

As an Operational Excellence Change Lead, you will be at the heart of driving meaningful change and transformation, helping the bank stay ahead in a fast-moving and evolving banking landscape. This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and delivering practical improvements that create measurable business, customer, and employee impact. You will analyse end-to-end processes, identify opportunities for simplification and improvement, and work closely with stakeholders to design and implement future‑ready solutions. By leveraging technology, data, and structured change management, you will help drive efficiency, effectiveness, and sustainable adoption across the organisation.

What you do

• Identify operational excellence opportunities and develop plans to achieve group-wide targets, including business revenue impact, turnaround time reduction, process simplification, and improved service outcomes.
• Lead cross-functional, end-to-end process improvement projects that enhance customer experience, employee experience, and operational efficiency.
• Partner with business and project stakeholders to understand needs, shape solutions, and influence buy-in for change and transformation.
• Apply structured process improvement methodologies and concepts, such as SIPOC, process mapping, and journey mapping, to facilitate problem solving and solution design.
• Plan and facilitate project workshops and meetings to assess current-state processes and define target operating models.
• Collect, analyse, and interpret business and operational data to identify root causes, key issues, and improvement opportunities.
• Assess the potential benefits, costs, and risks of proposed changes, and develop business cases that support informed decision‑making and stakeholder alignment.
• Design and implement new or improved processes, leveraging technology and data to drive efficiency, effectiveness, and sustainable delivery.
• Develop clear business requirements and work closely with IT and delivery partners to implement system enhancements.
• Develop and maintain process documentation and training materials to support effective change adoption.
• Monitor process performance and benefits realisation, track outcomes, and identify opportunities for continuous improvement.
• Support other ad‑hoc operational excellence, change, or transformation tasks as required.

What we are looking for:

• Degree holder in any discipline.
• Knowledge or experience in process improvement and project management methodologies, such as PMP, Lean Six Sigma Green Belt, Agile, or related disciplines.
• Minimum 5 years of experience in process improvement or change management within the service or finance industry; consultancy experience is a plus.
• Experience in business process management, process mapping, and process design tools.
• Strong analytical and problem-solving skills, with the ability to think strategically and translate complexity into practical improvement actions.
• Excellent communication and presentation skills, with the ability to articulate ideas clearly and translate broad challenges into well‑defined problem statements.
• Strong stakeholder relationship management skills, with the confidence to collaborate with and influence stakeholders at all levels.
• Strong project management and delivery skills; adaptable in changing strategic contexts, self-driven, and able to independently lead or facilitate projects from concept through implementation.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
• Let’s build the bank we need for the future we want.
• Find the best version of yourself in a friendly, supportive team.
• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Or simply enjoy a vibrant, future‑ready career.

Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.