Customer Experience Centre Manager

IWG plc; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to oversee a centre’s performance, with the autonomy to run it as your own business.

You’ll manage everything on site, lead a small team, and deliver world-class customer service by giving tours, upselling, and turning customers into brand ambassadors.

This is a hands-on, target-driven role in a growing global organisation that offers induction training, development, and generous incentives.

Qualifications

• Experience delivering against targets while leading a small, close‑knit team.
• Background in running a customer‑centric service centre or retail/restaurant environment.
• Strong mindset: passion, ownership and resilience.

Responsibilities

• Manage all aspects of the centre on site.
• Resolve problems and respond to challenges.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure customers receive world‑class service and become brand ambassadors.

Skills

Leadership

Customer focus

Sales mindset

Team management

Communication

Job description

IWG plc is seeking a Customer Services Manager to oversee a centre’s performance, with the autonomy to run it as your own business.

You’ll manage everything on site, lead a small team, and deliver world-class customer service by giving tours, upselling, and turning customers into brand ambassadors.

This is a hands-on, target-driven role in a growing global organisation that offers induction training, development, and generous incentives.