CC Support Office Representative (Mandarin Speaker)- 1 yr contract

Givaudan; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

Givaudan in Malaysia invites applications for a Customer Care Support Office Representative (Mandarin Speaker) on a 1 year contract. You will process customer Purchase Orders, handle inquiries, and collaborate with internal teams to ensure service excellence.

The role requires a Bachelor's degree, 1–3 years of experience (fresh graduates welcome), and proficiency in English and Mandarin. You will be part of a multicultural team within our Malaysia site, contributing to accurate order management

Qualifications

• Bachelor's degree in any relevant background.
• 1 to 3 years of relevant experience; fresh graduates welcome.
• Proficient in English and Mandarin.
• Open to a 1 year contract.
• Detail-oriented with learning agility and a team-oriented mindset.

Responsibilities

• Order Processing: Receive and enter customer POs in systems accurately and within deadlines.
• Customer Care Support: Escalate exceptions or customer queries promptly to stakeholders or team leads.
• Continuous Improvement: Contribute ideas for simplification and efficiency within the scope of work.
• Collaboration: Communicate effectively with stakeholders to ensure smooth order fulfillment.
• Processes Compliance: Follow all relevant policies and procedures for consistent quality.

Skills

English language

Mandarin language

Attention to detail

Learning agility

Team player

Multicultural collaboration

Education

Bachelor's degree

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.

Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative (Mandarin Speaker) 1 year contract - Your future position?

As a Customer Care Support Office Representative, you will provide accurate and timely processing of customer Purchase Orders (POs) and related inquiries for assigned countries. You'll work closely with your team and internal stakeholders to ensure service excellence and customer satisfaction, building your expertise in order management processes and systems. You will report to the Customer Care Support Office Team Lead.

In this exciting role, you will:

• Order Processing: Receive and enter customer POs in systems accurately and within deadlines.
• Customer Care Support: Escalate exceptions or customer queries promptly - stakeholders, senior representatives or team leads.
• Continuous Improvement: Contribute ideas for simplification and efficiency within the scope of work.
• Collaboration: Communicate effectively with stakeholders to ensure smooth order fulfillment.
• Processes Compliance: Follow all relevant policies and procedures for consistent quality.

Your professional experience includes:

• Possess Bachelor's degree in any relevant background.
• 1 to 3 years of relevant experience (Fresh graduates are open to apply).
• Proficient in English & Mandarin to support business needs.
• Open to take up a 1 year contract.
• Strong attention to detail, learning agility, and a team-oriented personality who thrives in a multicultural environment.
• Enthusiastic, proactive, comfortable sharing ideas and insights with the team to foster connection and collaboration.

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone - regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances - is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.