Mandarin-speaking Customer Care Agent (1-Year Contract)

Givaudan

Petaling Jaya

On-site

MYR 33,000 - 60,000

Full time

8 days ago

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Job summary

Givaudan in Malaysia invites applications for a Customer Care Support Office Representative (Mandarin Speaker) on a 1 year contract. You will process customer Purchase Orders, handle inquiries, and collaborate with internal teams to ensure service excellence.

The role requires a Bachelor's degree, 1–3 years of experience (fresh graduates welcome), and proficiency in English and Mandarin. You will be part of a multicultural team within our Malaysia site, contributing to accurate order management

Qualifications

Bachelor's degree in any relevant background.
1 to 3 years of relevant experience; fresh graduates welcome.
Proficient in English and Mandarin.
Open to a 1 year contract.
Detail-oriented with learning agility and a team-oriented mindset.

Responsibilities

Order Processing: Receive and enter customer POs in systems accurately and within deadlines.
Customer Care Support: Escalate exceptions or customer queries promptly to stakeholders or team leads.
Continuous Improvement: Contribute ideas for simplification and efficiency within the scope of work.
Collaboration: Communicate effectively with stakeholders to ensure smooth order fulfillment.
Processes Compliance: Follow all relevant policies and procedures for consistent quality.