Casualty Manager

Chubb European Group Ltd.; Malaysia; On-site; MYR 180,000 - 280,000; Full time

Job summary

Chubb European Group Ltd. in Malaysia is seeking an experienced Underwriting Leader for casualty to drive risk selection, pricing and portfolio strategy across delegated authorities.

The role focuses on technical underwriting, governance, and collaboration with Claims, Legal & Compliance and risk teams to enhance profitability and client outcomes. The successful candidate will coach underwriters, develop market relationships with brokers and clients, and strengthen Chubb’s casualty proposition

Responsibilities

• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks; assess exposures, controls, claims history, contractual obligations and legal liability; determine terms, conditions, deductibles, limits, pricing and capacity.
• Support the annual Casualty business plan and portfolio strategy, monitor performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators; identify concentration and remediation actions and adjust appetite, pricing, terms or limits as required.
• Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners; own or support selected renewals and new business opportunities; conduct broker meetings, workshops and visits to strengthen Chubb’s casualty proposition.
• Operate within delegated underwriting authority, guidelines, risk appetite, local regulatory requirements and policies; ensure compliance with AML, due diligence, fair treatment and record-keeping; participate in reviews, audits and remediation activities.
• Provide technical guidance and coaching to underwriters; share market intelligence and underwriting best practices; support talent development and the creation of a strong technical underwriting culture.

Job description

1. Underwriting and Technical Leadership

• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks.
• Assess exposures, controls, claims history, contractual obligations and legal liability; determine appropriate terms, conditions, deductibles, limits, pricing and capacity.
• Prepare clear, timely and well-supported referrals for risks outside authority, and respond effectively to regional or product referrals.
• Lead negotiation of bespoke policy wordings and endorsements, ensuring coverage intent is clear, commercially appropriate and aligned with underwriting appetite.
• Maintain high underwriting file quality, documentation standards, data accuracy and audit readiness.

2. Portfolio Management and Profitability

• Support the annual Casualty business plan and portfolio strategy, including growth, retention, rate, mix, profitability and distribution priorities.
• Monitor portfolio performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators.
• Identify portfolio concentration, emerging risk, underperforming segments and remediation actions; recommend changes to appetite, pricing, terms or limits where required.
• Work with Actuarial, Claims and regional underwriting teams to strengthen pricing adequacy and portfolio steering.
• Manage capacity and reinsurance considerations in line with company guidelines and approved structures.

3. Business Development and Distribution

• Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners.
• Own or support selected key renewals, new business opportunities and broker pipelines, with a focus on profitable conversion and sustainable account development.
• Conduct broker and client meetings, presentations, technical workshops and market visits to strengthen Chubb’s casualty proposition.
• Partner with other product lines to identify cross-sell opportunities and develop broader solutions for commercial and multinational clients.
• Support improvements in turnaround time, quote quality, conversion and service consistency.

4. Governance, Compliance and Risk Management

• Operate within delegated underwriting authority, underwriting guidelines, risk appetite, local regulatory requirements and company policies.
• Ensure compliance with applicable sanctions, AML, customer due diligence, fair treatment, product governance and record-keeping requirements.
• Participate in underwriting reviews, peer reviews, audits and remediation activities, and close agreed actions promptly.
• Work closely with Claims, Legal & Compliance and Risk Management on complex claims, coverage issues, litigation trends and emerging exposures.

5. Leadership and Capability Building

• Provide technical guidance, referral support and coaching to underwriters and underwriting support colleagues.
• Share market intelligence, claims learnings and underwriting best practices across the team.
• Support talent development, succession planning and the creation of a strong technical underwriting culture.
• Act as a role model for disciplined underwriting, accountability, collaboration and client-focused execution.