Casualty Manager

Chubblifefund; Malaysia; On-site; MYR 120,000 - 170,000; Full time

Job summary

Chubb is seeking a senior underwriter to lead underwriting of casualty risks, manage profitability and drive governance within the Malaysian market.

The role requires extensive experience in casualty underwriting, strong technical knowledge, and the ability to coach junior staff while fostering client and broker relationships.

Qualifications

• Minimum 8 years of relevant commercial insurance experience with hands-on casualty underwriting.
• Strong technical knowledge of commercial casualty products and policy wordings.
• Proven ability to handle complex risks independently.
• Good understanding of the Malaysian commercial insurance market and regulations.
• Desirable: experience with multinational programmes or international brokers.

Responsibilities

• Underwrite complex casualty risks within delegated authority and determine terms, pricing and capacity.
• Lead portfolio management, monitor performance metrics and adjust appetite as needed.
• Develop relationships with brokers, agents and clients to grow profitable business.
• Ensure governance, compliance, AML, and risk management align with company policies.
• Provide technical guidance and coaching to underwriters and support colleagues.

Skills

Casualty underwriting

Risk assessment

Pricing and terms negotiation

Portfolio management

Leadership and coaching

Education

Bachelor’s degree in insurance, risk management, law, business, finance or related discipline

Job description

1. Underwriting and Technical Leadership

• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks.
• Assess exposures, controls, claims history, contractual obligations and legal liability; determine appropriate terms, conditions, deductibles, limits, pricing and capacity.
• Prepare clear, timely and well-supported referrals for risks outside authority, and respond effectively to regional or product referrals.
• Lead negotiation of bespoke policy wordings and endorsements, ensuring coverage intent is clear, commercially appropriate and aligned with underwriting appetite.
• Maintain high underwriting file quality, documentation standards, data accuracy and audit readiness.

2. Portfolio Management and Profitability

• Support the annual Casualty business plan and portfolio strategy, including growth, retention, rate, mix, profitability and distribution priorities.
• Monitor portfolio performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators.
• Identify portfolio concentration, emerging risk, underperforming segments and remediation actions; recommend changes to appetite, pricing, terms or limits where required.
• Work with Actuarial, Claims and regional underwriting teams to strengthen pricing adequacy and portfolio steering.
• Manage capacity and reinsurance considerations in line with company guidelines and approved structures.

3. Business Development and Distribution

• Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners.
• Own or support selected key renewals, new business opportunities and broker pipelines, with a focus on profitable conversion and sustainable account development.
• Conduct broker and client meetings, presentations, technical workshops and market visits to strengthen Chubb’s casualty proposition.
• Partner with other product lines to identify cross-sell opportunities and develop broader solutions for commercial and multinational clients.
• Support improvements in turnaround time, quote quality, conversion and service consistency.

4. Governance, Compliance and Risk Management

• Operate within delegated underwriting authority, underwriting guidelines, risk appetite, local regulatory requirements and company policies.
• Ensure compliance with applicable sanctions, AML, customer due diligence, fair treatment, product governance and record‑keeping requirements.
• Participate in underwriting reviews, peer reviews, audits and remediation activities, and close agreed actions promptly.
• Work closely with Claims, Legal & Compliance and Risk Management on complex claims, coverage issues, litigation trends and emerging exposures.

5. Leadership and Capability Building

• Provide technical guidance, referral support and coaching to underwriters and underwriting support colleagues.
• Share market intelligence, claims learnings and underwriting best practices across the team.
• Support talent development, succession planning and the creation of a strong technical underwriting culture.
• Act as a role model for disciplined underwriting, accountability, collaboration and client-focused execution.

Qualifications

• Bachelor’s degree in insurance, risk management, law, business, finance or a related discipline.
• Minimum 8 years of relevant commercial insurance experience, with substantial hands‑on casualty underwriting experience and a proven ability to handle complex risks independently.
• Strong technical knowledge of commercial casualty products, policy wordings, claims drivers, legal liability and risk assessment.
• Demonstrated track record of underwriting authority, portfolio ownership, profitable growth and disciplined risk selection.
• Good understanding of the Malaysian commercial insurance market, broker landscape and applicable regulatory environment.
• Experience with multinational programmes, international brokers or regional referrals is advantageous.
• Professional insurance qualification such as AMII, ACII, CPCU or an equivalent designation is preferred.

Job Info

• Job Identification 34654
• Job Schedule Full time
• Regular or Temporary Regular
• Business Unit Malaysia