Casualty Manager

Chubb Ltd.; Malaysia; On-site; MYR 150,000 - 210,000; Full time

Job summary

Chubb Ltd. in Malaysia is seeking an experienced Underwriter with leadership capability to drive casualty underwriting across complex risks. You will oversee portfolio performance, pricing and terms, while collaborating with actuarial, claims and compliance teams to strengthen risk governance and profitability.

The role emphasizes development of brokers, clients and internal partners, with a focus on sustainable growth, high underwriting standards and disciplined execution.

Responsibilities

• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks.
• Assess exposures, controls, claims history, contractual obligations and legal liability; determine appropriate terms, conditions, deductibles, limits, pricing and capacity.
• Prepare clear, timely and well-supported referrals for risks outside authority, and respond effectively to regional or product referrals.
• Lead negotiation of bespoke policy wordings and endorsements, ensuring coverage intent is clear, commercially appropriate and aligned with underwriting appetite.
• Maintain high underwriting file quality, documentation standards, data accuracy and audit readiness.
• Support the annual Casualty business plan and portfolio strategy, including growth, retention, rate, mix, profitability and distribution priorities.
• Monitor portfolio performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators.
• Identify portfolio concentration, emerging risk, underperforming segments and remediation actions; recommend changes to appetite, pricing, terms or limits where required.
• Work with Actuarial, Claims and regional underwriting teams to strengthen pricing adequacy and portfolio steering.
• Manage capacity and reinsurance considerations in line with company guidelines and approved structures.
• Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners.
• Own or support selected key renewals, new business opportunities and broker pipelines, with a focus on profitable conversion and sustainable account development.
• Conduct broker and client meetings, presentations, technical workshops and market visits to strengthen Chubb’s casualty proposition.
• Partner with other product lines to identify cross-sell opportunities and develop broader solutions for commercial and multinational clients.
• Support improvements in turnaround time, quote quality, conversion and service consistency.
• Operate within delegated underwriting authority, underwriting guidelines, risk appetite, local regulatory requirements and company policies.
• Ensure compliance with applicable sanctions, AML, customer due diligence, fair treatment, product governance and record-keeping requirements.
• Participate in underwriting reviews, peer reviews, audits and remediation activities, and close agreed actions promptly.
• Work closely with Claims, Legal & Compliance and Risk Management on complex claims, coverage issues, litigation trends and emerging exposures.
• Provide technical guidance, referral support and coaching to underwriters and underwriting support colleagues.
• Share market intelligence, claims learnings and underwriting best practices across the team.
• Support talent development, succession planning and the creation of a strong technical underwriting culture.
• Act as a role model for disciplined underwriting, accountability, collaboration and client-focused execution.

Job description

1. Underwriting and Technical Leadership

• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks.
• Assess exposures, controls, claims history, contractual obligations and legal liability; determine appropriate terms, conditions, deductibles, limits, pricing and capacity.
• Prepare clear, timely and well-supported referrals for risks outside authority, and respond effectively to regional or product referrals.
• Lead negotiation of bespoke policy wordings and endorsements, ensuring coverage intent is clear, commercially appropriate and aligned with underwriting appetite.
• Maintain high underwriting file quality, documentation standards, data accuracy and audit readiness.

2. Portfolio Management and Profitability

• Support the annual Casualty business plan and portfolio strategy, including growth, retention, rate, mix, profitability and distribution priorities.
• Monitor portfolio performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators.
• Identify portfolio concentration, emerging risk, underperforming segments and remediation actions; recommend changes to appetite, pricing, terms or limits where required.
• Work with Actuarial, Claims and regional underwriting teams to strengthen pricing adequacy and portfolio steering.
• Manage capacity and reinsurance considerations in line with company guidelines and approved structures.

3. Business Development and Distribution

• Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners.
• Own or support selected key renewals, new business opportunities and broker pipelines, with a focus on profitable conversion and sustainable account development.
• Conduct broker and client meetings, presentations, technical workshops and market visits to strengthen Chubb’s casualty proposition.
• Partner with other product lines to identify cross-sell opportunities and develop broader solutions for commercial and multinational clients.
• Support improvements in turnaround time, quote quality, conversion and service consistency.

4. Governance, Compliance and Risk Management

• Operate within delegated underwriting authority, underwriting guidelines, risk appetite, local regulatory requirements and company policies.
• Ensure compliance with applicable sanctions, AML, customer due diligence, fair treatment, product governance and record-keeping requirements.
• Participate in underwriting reviews, peer reviews, audits and remediation activities, and close agreed actions promptly.
• Work closely with Claims, Legal & Compliance and Risk Management on complex claims, coverage issues, litigation trends and emerging exposures.

5. Leadership and Capability Building

• Provide technical guidance, referral support and coaching to underwriters and underwriting support colleagues.
• Share market intelligence, claims learnings and underwriting best practices across the team.
• Support talent development, succession planning and the creation of a strong technical underwriting culture.
• Act as a role model for disciplined underwriting, accountability, collaboration and client-focused execution.