CASTROL Marketing Support & Pricing Credit Analyst

BP; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Castrol is seeking a Marketing Operations Support & Pricing Credit Analyst to join the ASPAC Marketing teams and support ANZ pricing activities. This role emphasizes governance, compliance, and timely execution of marketing activities.

You will coordinate PRs/POs, campaigns, and data reporting while developing dashboards in Power BI/Tableau. Strong Excel skills and collaboration with Sales, Pricing Operations, and AR teams are required to ensure accurate billing and timely cash collection.

Qualifications

• Degree or Diploma in Business Studies, Administration, Management, Marketing, Finance, or a related discipline.
• Minimum 3 years of relevant experience in Marketing Operations, Business Support, Customer Operations, Credit, Accounts Receivable, Pricing Operations, or related field.
• Experience in resolving customer, pricing, invoicing, or payment-related issues through collaboration with multiple stakeholders.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Experience with ERP and business systems such as SAP, JDE, Salesforce, or similar platforms is advantageous.
• Experience with reporting and visualisation tools such as Power BI or Tableau is advantageous.
• Strong verbal and written communication skills in English.
• Demonstrated ability to manage multiple priorities and deliver work accurately within agreed timelines.

Responsibilities

• Provide operational, administrative, and reporting support to ASPAC Marketing teams, ensuring activities are executed in accordance with guidelines and policies.
• Process and coordinate PRs/POs, product trials, sponsorship requests, loyalty programmes, and campaign activities.
• Track marketing-related payments, invoices, requests, and outstanding actions for timely completion.
• Coordinate data collection, consolidation, and reporting for marketing performance and costs.
• Develop and maintain dashboards and reporting solutions using Power BI, Tableau, Excel.
• Maintain accurate process documentation and ensure controls are compliant and audit-ready.
• Build strong relationships with business partners, vendors, and support teams.

Skills

Communication skills

Attention to detail

Stakeholder collaboration

Time management

Education

Degree or Diploma in Business Studies, Administration, Management, Marketing, Finance, or a related discipline

Tools

Power BI

Tableau

Excel

SAP

JDE

Salesforce

Job description

Entity: Finance

Job Family Group: Finance Group

Job Description

This is a Castrol requisition, and the successful candidate will become part of the Castrol ring-fence ahead of the Castrol divestment later in 2026. Upon completion of the divestment, you will be employed by Castrol and will no longer be a bp employee

Overview

The Marketing Support & Pricing Credit Analyst provides operational and administrative support to ASPAC Marketing teams, ensuring strong governance, compliance, and effective execution of marketing activities. The role also supports ANZ credit and pricing activities by coordinating pricing corrections, invoice amendments, Value Only Credits, and Price Override resolutions to enable accurate billing, minimise financial risk, and support timely cash collection.

Key Accountabilities and Challenges

Marketing Operations Support (60%)

• Provide operational, administrative, and reporting support to ASPAC Marketing teams, ensuring activities are executed in accordance with Marketing Guidelines, Brand Standards, and company policies.
• Process and coordinate Purchase Requisitions (PRs), Purchase Orders (POs), product trials, sponsorship requests, loyalty programmes, marketing fee administration, and campaign activities.
• Track and monitor marketing-related payments, invoices, requests, and outstanding actions to ensure timely completion and compliance.
• Coordinate data collection, consolidation, and reporting for marketing performance, costs, payments, and management reporting requirements.
• Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Tableau, Excel, and other digital tools to improve visibility, decision-making, and operational performance.
• Maintain accurate process documentation and ensure controls are effective, compliant, and audit-ready.
• Build strong relationships with business partners, vendors, and support teams to ensure efficient execution of marketing activities.
• Manage multiple priorities and project interdependencies while delivering agreed service levels.
• Drive continuous improvement, standardisation, and automation initiatives to improve operational efficiency and customer experience.

Pricing Credit Specialist (ANZ) (40%)

• Act as the Pricing Credit specialist supporting ANZ lubricants operations, managing pricing discrepancies, Value Only Credits (VOC), and Price Override activities.
• Review, validate, and process pricing corrections, credit requests, and invoice amendments to ensure billing accuracy and timely resolution.
• Create and administer Value Only Credits (VOC), Price Overrides, and related system transactions in accordance with established procedures and controls.
• Facilitate urgent pricing changes and invoice corrections to support accurate invoicing and timely customer payments.
• Contribute to working capital performance by supporting timely resolution of pricing, invoicing, and customer account issues that impact payment collection.
• Review pricing applied to product substitutions and replacement products to ensure pricing consistency and invoicing accuracy.
• Work closely with Sales, Pricing Operations, Customer Operations, and Accounts Receivable teams to investigate and resolve pricing, billing, and customer account issues.
• Liaise with regional Credit and Accounts Receivable teams to support the resolution of disputed invoices, account queries, and payment-related issues.
• Support customer account management activities by coordinating invoice corrections and resolving pricing-related exceptions affecting payment collection.
• Build and maintain effective working relationships with Sales Managers, Global Customer Teams, Business Partners, and support teams to facilitate timely issue resolution.
• Identify and support process improvement and automation opportunities that improve invoice accuracy, reduce manual effort, and enhance customer experience.

Qualifications, Competencies & Mindset

Essential Education & Experience

• Degree or Diploma in Business Studies, Administration, Management, Marketing, Finance, or a related discipline.
• Minimum 3 years of relevant experience in Marketing Operations, Business Support, Customer Operations, Credit, Accounts Receivable, Pricing Operations, or a related field.
• Experience in managing operational and administrative activities in a fast-paced business environment.
• Experience in resolving customer, pricing, invoicing, or payment-related issues through collaboration with multiple stakeholders.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Experience with ERP and business systems such as SAP, JDE, Salesforce, or similar platforms is advantageous.
• Experience with reporting and visualisation tools such as Power BI or Tableau is advantageous.
• Strong verbal and written communication skills in English.
• Demonstrated ability to manage multiple priorities and deliver work accurately within agreed timelines.
• Strong attention to detail with the ability to analyse data, identify issues, and suppor