CASTROL Marketing Support & Pricing Credit Analyst

BP PLC; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Life and health insurance

Job summary

Castrol is seeking a Marketing Support & Pricing Credit Analyst in Kuala Lumpur, a hybrid role joining the Finance group. You will support ASPAC marketing governance, manage PR/PO processes, and coordinate pricing corrections to ensure accurate billing and timely cash collection.

You will also act as the ANZ Pricing Credit specialist, handling VOCs, price overrides, and negotiation with cross-functional teams to resolve billing issues while driving continuous improvement in processes and

Qualifications

• Degree or Diploma in Business Studies, Administration, Management, Marketing, Finance, or a related discipline.
• Minimum 3 years of relevant experience in Marketing Operations, Business Support, Customer Operations, Credit, Accounts Receivable, Pricing Operations, or a related field.
• Experience in managing operational and administrative activities in a fast-paced business environment.
• Experience in resolving customer, pricing, invoicing, or payment-related issues through collaboration with multiple stakeholders.

Responsibilities

• Provide operational, administrative, and reporting support to ASPAC Marketing teams, ensuring activities are executed in accordance with Marketing Guidelines, Brand Standards, and company policies.
• Process and coordinate Purchase Requisitions (PRs), Purchase Orders (POs), product trials, sponsorship requests, loyalty programmes, marketing fee administration, and campaign activities.
• Track and monitor marketing-related payments, invoices, requests, and outstanding actions to ensure timely completion and compliance.
• Coordinate data collection, consolidation, and reporting for marketing performance, costs, payments, and management reporting requirements.
• Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Tableau, Excel, and other digital tools to improve visibility, decision-making, and operational performance.
• Maintain accurate process documentation and ensure controls are effective, compliant, and audit-ready.
• Build strong relationships with business partners, vendors, and support teams to ensure efficient execution of marketing activities.
• Manage multiple priorities and project interdependencies while delivering agreed service levels.
• Drive continuous improvement, standardisation, and automation initiatives to improve operational efficiency and customer experience.
• Act as the Pricing Credit specialist supporting ANZ lubricants operations, managing pricing discrepancies, Value Only Credits (VOC), and Price Override activities.
• Review, validate, and process pricing corrections, credit requests, and invoice amendments to ensure billing accuracy and timely resolution.
• Create and administer Value Only Credits (VOC), Price Overrides, and related system transactions in accordance with established procedures and controls.
• Facilitate urgent pricing changes and invoice corrections to support accurate invoicing and timely customer payments.
• Contribute to working capital performance by supporting timely resolution of pricing, invoicing, and customer account issues that impact payment collection.
• Review pricing applied to product substitutions and replacement products to ensure pricing consistency and invoicing accuracy.
• Work closely with Sales, Pricing Operations, Customer Operations, and Accounts Receivable teams to investigate and resolve pricing, billing, and customer account issues.
• Liaise with regional Credit and Accounts Receivable teams to support the resolution of disputed invoices, account queries, and payment-related issues.
• Support customer account management activities by coordinating invoice corrections and resolving pricing-related exceptions affecting payment collection.
• Build and maintain effective working relationships with Sales Managers, Global Customer Teams, Business Partners, and support teams to facilitate timely issue resolution.
• Identify and support process improvement and automation opportunities that improve invoice accuracy, reduce manual effort, and enhance customer experience.

Skills

Excel

Power BI

Tableau

Analytical thinking

Stakeholder management

English skills

Education

Degree or Diploma in Business Studies/Administration/Management/Marketing/Finance

Tools

SAP

JDE

Salesforce

Power BI

Tableau

Excel

Job description

## CASTROL Marketing Support & Pricing Credit AnalystApply: This position is a hybrid of office/remote working: Malaysia - Kuala Lumpur: Full time: Posted Today: End Date: September 29, 2026 (6 days left to apply): RQ115304**Entity:**Finance**Job Family Group:**Finance Group**Job Description:***This is a Castrol requisition, and the successful candidate will become part of the Castrol ring-fence ahead of the Castrol divestment later in 2026. Upon completion of the divestment, you will be employed by Castrol and will no longer be a bp employee* **Overview**The Marketing Support & Pricing Credit Analyst provides operational and administrative support to ASPAC Marketing teams, ensuring strong governance, compliance, and effective execution of marketing activities. The role also supports ANZ credit and pricing activities by coordinating pricing corrections, invoice amendments, Value Only Credits, and Price Override resolutions to enable accurate billing, minimise financial risk, and support timely cash collection. **Key Accountabilities and Challenges** **Marketing Operations Support (60%)*** Provide operational, administrative, and reporting support to ASPAC Marketing teams, ensuring activities are executed in accordance with Marketing Guidelines, Brand Standards, and company policies.* Process and coordinate Purchase Requisitions (PRs), Purchase Orders (POs), product trials, sponsorship requests, loyalty programmes, marketing fee administration, and campaign activities.* Track and monitor marketing-related payments, invoices, requests, and outstanding actions to ensure timely completion and compliance.* Coordinate data collection, consolidation, and reporting for marketing performance, costs, payments, and management reporting requirements.* Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Tableau, Excel, and other digital tools to improve visibility, decision-making, and operational performance.* Maintain accurate process documentation and ensure controls are effective, compliant, and audit-ready.* Build strong relationships with business partners, vendors, and support teams to ensure efficient execution of marketing activities.* Manage multiple priorities and project interdependencies while delivering agreed service levels.* Drive continuous improvement, standardisation, and automation initiatives to improve operational efficiency and customer experience. **Pricing Credit Specialist (ANZ) (40%)*** Act as the Pricing Credit specialist supporting ANZ lubricants operations, managing pricing discrepancies, Value Only Credits (VOC), and Price Override activities.* Review, validate, and process pricing corrections, credit requests, and invoice amendments to ensure billing accuracy and timely resolution.* Create and administer Value Only Credits (VOC), Price Overrides, and related system transactions in accordance with established procedures and controls.* Facilitate urgent pricing changes and invoice corrections to support accurate invoicing and timely customer payments.* Contribute to working capital performance by supporting timely resolution of pricing, invoicing, and customer account issues that impact payment collection.* Review pricing applied to product substitutions and replacement products to ensure pricing consistency and invoicing accuracy.* Work closely with Sales, Pricing Operations, Customer Operations, and Accounts Receivable teams to investigate and resolve pricing, billing, and customer account issues.* Liaise with regional Credit and Accounts Receivable teams to support the resolution of disputed invoices, account queries, and payment-related issues.* Support customer account management activities by coordinating invoice corrections and resolving pricing-related exceptions affecting payment collection.* Build and maintain effective working relationships with Sales Managers, Global Customer Teams, Business Partners, and support teams to facilitate timely issue resolution.* Identify and support process improvement and automation opportunities that improve invoice accuracy, reduce manual effort, and enhance customer experience. **Qualifications, Competencies & Mindset** **Essential Education & Experience*** Degree or Diploma in Business Studies, Administration, Management, Marketing, Finance, or a related discipline.* Minimum 3 years of relevant experience in Marketing Operations, Business Support, Customer Operations, Credit, Accounts Receivable, Pricing Operations, or a related field.* Experience in managing operational and administrative activities in a fast-paced business environment.* Experience in resolving customer, pricing, invoicing, or payment-related issues through collaboration with multiple stakeholders.* Proficient in Microsoft Excel and other Microsoft Office applications.* Experience with ERP and business systems such as SAP, JDE, Salesforce, or similar platforms is advantageous.* Experience with reporting and visualisation tools such as Power BI or Tableau is advantageous.* Strong verbal and written communication skills in English.* Demonstrated ability to manage multiple priorities and deliver work accurately within agreed timelines.* Strong attention to detail with the ability to analyse data, identify issues, and support resolution activities.* Ability to work independently while collaborating effectively with cross-functional teams.* Adaptable and comfortable working in an environment with changing priorities and business requirements. **Mindsets*** **Own your success** – Takes accountability for delivering high-quality work, meeting commitments, and following established controls and processes.* **Think big** – Looks beyond immediate tasks to identify opportunities to improve efficiency, service delivery, and customer outcomes.* **Be curious** – Demonstrates a willingness to learn, challenge existing practices, and seek better ways of working.* **Effortless customer experiences** – Focuses on delivering responsive, accurate, and professional support to stakeholders and customers.* **Digital first** – Leverages digital tools, data, and technology to improve productivity, reporting, and process effectiveness. **Key Competencies*** **Operational Excellence** – Delivers work accurately and efficiently while maintaining compliance with established policies, procedures, and controls.* **Customer Focus** – Understands stakeholder needs and provides timely, professional, and solution-oriented support.* **Stakeholder Management** – Builds effective working relationships with business partners, vendors, customers, and support teams.* **Problem Solving** – Investigates issues, identifies root causes, and works collaboratively to implement sustainable resolutions.* **Analytical Skills** – Interprets and analyses data to identify trends, exceptions, and opportunities for improvement.* **Communication** – Communicates clearly and effectively with stakeholders at different levels across the organisation.* **Digital & Systems Fluency** – Effectively utilises reporting tools, business systems, and digital technologies to support operations and decision-making.* **Planning & Prioritisation** – Manages competing priorities and delivers outcomes within agreed deadlines.* **Continuous Improvement** – Identifies opportunities to simplify processes, improve controls, reduce manual effort, and enhance customer experience.* **Adaptability** – Demonstrates flexibility and resilience in responding to changing business needs and priorities. At bp, we provide the following environment and benefits to you:* A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued* Possibility to join our social communities and networks* Learning opportunities and other development opportunities to craft your career path* Life and health insurance, medical care package* And many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. **Travel Requirement**No travel is expected with this role**Relocation Assistance:**This role is not eligible for relocation**Remote Type:**This position is a hybrid of office/remote working**Skills:**Accounting Processes and Financial Systems, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Customer centric thinking, Digital Automation, Digital Fluency, Financial Reporting, Internal control and compliance, Stakeholder Engagement.