Cashier cum Customer Service

Sunfert International Fertility Centre; Petaling Jaya; On-site; MYR 29,000 - 42,000; Full time

Job summary

Sunfert International Fertility Centre is seeking a staff member to perform customer service and cashier duties under supervision of the Centre Manager. The role includes patient registration, appointment scheduling, billing, and support across administrative tasks.

You will handle inquiries by phone and walk-ins, maintain daily cash records, and contribute to marketing and expansion activities as needed. Diploma or degree in HR/Business Administration is preferred and strong communication is

Qualifications

• Diploma/Advanced Diploma/Bachelor's degree in HR, Business Management or Administration with relevant experience.
• Strong organization and multi-tasking abilities.
• Excellent interpersonal and communication skills.
• Ability to analyze data and quality improvement processes/tools.
• Positive, proactive attitude and ethical standards.

Responsibilities

• Register incoming patients into Medex, Encore Med and Meditex.
• Prepare charge chit and stickers for registered patients.
• Handle cashier duties: charging, billing and payments.
• Attend to calls and walk-in inquiries; fix patient appointments.
• Maintain daily collection and cash records; balance with MHIS/credit card payments.
• Provide administrative and management support and assist in marketing activities.
• Back up Admin Assistant during lunches/leaves.

Skills

Organization skills

Interpersonal skills

Communication skills

Multitasking

Education

Diploma/Advanced Diploma/Bachelor in HR/Business Admin

Job description

Performs customer service and cashier duties under the supervision and direction of Centre Manager.

DUTIES

Customer Service:

1. 1. Register incoming patients into the Medex, Encore Med and Meditex.
2. 2. Prepare the charge chit and sticker for the registered patients.
3. 3. Assist Embryologist/Nurse in printing out additional stickers.
4. 4. Attend to calls and inquiries (via phone call).
5. 5. Attend to walk in customer inquiries for offered services.
6. 6. Fix appointment for the patients.
7. 7. Fix appointment for the inter-branch patients.
8. 8. Compilation of patient feedback forms.
9. 9. Update patient post-delivery pregnancy outcome in Medex.
10. 10. Attend to the Pathlab & Lalamove riders.

Cashier:

1. 1. Handle cashier's role (charging, billing & payment).
2. 2. Collect outstanding payment and prepare monthly outstanding report.
3. 3. To ensure update daily collection report on daily basis.
4. 4. Checking on overall payment.
5. 5. Responsible for daily sales collection and keep accurate records of daily transactions.
6. 6. Count money in cash drawers at the beginning and end of shifts to ensure that amount is correct and tally with the MHIS and credit card payments received to ensure no discrepancies.
7. 7. Responsible for cash, credit card payments records received.
8. 8. Prepare and provide accurate invoices for customers; collect payment accordingly
9. 9. To ensure high safety and ethical practice standards.
10. 10. To ensure high standard operating protocol is adhere to.
11. 11. Provide administrative and management support.
12. 12. To participate and contribute to the marketing and expansion activities of the centre as the need arise.
13. 13. To be in-charge or assist in certain project/s as and when directed by the management.
14. 14. Assisting fellow colleagues and to perform any other duties as assigned by the Medical Director or Management.
15. 15. Back up Admin Assistant position whenever necessary (during lunch breaks or leaves).
16. 16. To participate and contribute to the marketing and expansion activities of Sunfert Group as the need arises.
17. 17. Assisting fellow colleagues and to perform any other duties as assigned by the Managing Director or the management team.

REQUIREMENTS

1. 1. Diploma/Advanced Diploma/Bachelor Degree in Human Resources, Business Management / Administration which includes quality management modules or equivalent with relevant working experience.
2. 2. Must possess very good organization skills, strong interpersonal skills, and strong oral and communication skills, be open-minded and innovative.
3. 3. Knowledge in statistical analysis, and quality improvement processes/tools and have the ability to build relationships with all levels in the organization.
4. 4. Ability to multitask and meet deadlines.
5. 5. Positive attitude, pleasant personality, energetic, proactive.