Clinic Receptionist, Patient Service

KPJ Selangor Specialist Hospital; Johor Bahru; On-site; MYR 22,000 - 33,000; Full time

Job summary

KPJ Selangor Specialist Hospital seeks a Clinic Registration Assistant to aid in outpatient registration and ensure smooth clinic operations. You will warmly greet patients, collect necessary demographics, and prepare new patient files with accuracy and care.

The role requires good communication, attention to detail, and strict confidentiality as you support consultants and ensure proper documentation of charges and records. Training and rotations may occur to assist multiple clinics.

Qualifications

• Minimum: SPM in equivalent.
• Preferably 1 year of relevant working experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in outpatient registration in clinics.
• Explain rules and requirements to patients before and after treatment.
• Maintain confidentiality and safety of patients at all times.
• Ensure case notes are properly filed, charged and recorded.
• Rotate duties with other staff and support clinic operations.
• Adhere to hospital policies, ISO standards and patient safety goals.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Education

SPM or equivalent

Job description

GENERAL DESCRIPTION

• To assist in outpatient registration in respective clinics

JOB DESCRIPTION

• Cordially receive all patients with or without appointment, which were directed from the Main Lobby, A&E and Special Diagnostic.
• Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).
• To trace, bind (accordance to the work instruction, policies and procedures) repair, if necessary, all case notes under his/her care.
• Strictly maintained the confidentiality and safety of the patient at all times in the clinic, hospital and elsewhere whichever is necessary.
• Ensure all case notes are requested a day earlier prior to their appointment date.
• Upon the appointment date, case note is collected from the Medical Record Library and return after treatment without failure.
• Case notes are strictly not to be kept in the clinic without reason and approval from the superior in-charged.
• Fully responsible for the transaction and retrieval of case notes are requested.
• All transactions to or from their respective station must be documented and must not expose to public.
• Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all times (inclusive of appointment systems, tidiness and or other requirement).
• Attend to the needs of their customers and consultant.
• For new patient, explanation is highly needed.
• Clearly explain to patient all rules and requirement before and after treatment inclusive of charges.
• Ensure all cases are charged and keyed-in respectively. All patient with guaranteed letter or insurance card (mco's) should be coordinated strictly before execute treatment wherever is necessary.
• Courtesy, efficiency and attentive must be maintained professionally at all times.
• Clinic Assistant must have a good knowledge and basic clinical procedures pertaining to their consultant specialty, needs and requirement.
• Must able and prepared to rotate duties and mobile with other staff or works.
• Ensure all activities in managing the clinic are properly & professionally documented.
• Strictly follow all rules and regulations of the issuance and transactions of Medical Certificate Book (MC), Birth & Death forms, circulations of communicable diseases book/form and strictly abide with the statutory standard & body.
• Actively participate in departmental & hospital activities. Perform any other duties as and when required by the management.

OTHER RESPONSIBILITIES

• To participate actively in any other new service that is introduced by the organization.
• Comply with Company Policies, Health and Safety Policies. Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
• Ensure adherence to Standard Service Practice (SPP) at all times.
• Ensure adherence to related legal requirement.
• Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
• Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).

JOB REQUIREMENTS

Education:

• Minimum: SPM in equivalent.

Experience Required:

• Minimum: Preferably 1 years relevant working experience.

Personal Attributes:

• Knowledgeable, flexible, good communication skill, ability to maintain good relationship with all levels of staffs, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.