Career & Visitor Experience Operations Lead

MYFutureJobs; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Confidential Client operates a technology-enabled career and talent exploration centre in Kuala Lumpur. The Operations Manager will oversee daily operations and lead a team of 10–15 front-line officers who welcome and assist visitors throughout their journey.

Responsibilities include coordinating programmes, managing staffing rosters (including weekends and holidays), monitoring service quality, and escalating issues to maintain high standards of operation.

Qualifications

• Bachelor's degree in Business Administration, Management, Hospitality Management, Psychology, Human Resources, Communication, Event Management or related field.
• 3–5 years of relevant experience in operations management, customer or visitor experience, career services, hospitality, service centre operations, events or similar.
• Proven experience in leading or supervising front-line teams, preferably in high-visitor environments.

Responsibilities

• Oversee day-to-day operations of the centre, ensuring manpower, facilities and services are ready and operating.
• Lead and supervise 10–15 front-line officers, including duty roster planning, deployment, attendance and performance monitoring.
• Ensure visitors are welcomed, guided and assisted throughout the centre's activities.
• Monitor visitor flow, service quality and overall experience, especially during peak periods.
• Coordinate career-related programmes, group visits, talks and stakeholder engagements.
• Act as main escalation point for visitor concerns, manpower issues and system disruptions.
• Ensure readiness of interactive technology and digital facilities and coordinate with support teams.
• Maintain staff rosters and provide weekend/public holiday coverage as required.
• Prepare visitor, manpower, programme and incident reports for management.
• Identify opportunities to improve operational efficiency and visitor journey.

Education

Bachelor's Degree

Job description

Confidential Client operates a technology-enabled career and talent exploration centre in Kuala Lumpur. The Operations Manager will oversee daily operations and lead a team of 10–15 front-line officers who welcome and assist visitors throughout their journey.

Responsibilities include coordinating programmes, managing staffing rosters (including weekends and holidays), monitoring service quality, and escalating issues to maintain high standards of operation.