Customer Experience & Ops Executive - Flexible Hours

Anchor Consulting; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Flexible Working Arrangement

Competitive Salary + Benefits

13th Month Salary

Medical Benefits

Job summary

Anchor Consulting in Kuala Lumpur is seeking an Operations & Customer Service Executive to join a dynamic team where service meets impact. You will handle frontline support across face-to-face, calls, chat and email, and help ensure smooth service delivery.

The role requires 1-3 years in operations or customer service, fluent in English and Bahasa Malaysia, strong communication and multitasking, and willingness to work shifts including weekends and public holidays.

Qualifications

• 1-3 years’ experience in operations, customer service, or telco/digital services.
• Fluent in English & Bahasa Malaysia (Mandarin is a plus).
• Excellent communication, multitasking & organizational skills.
• Comfortable working shifts, weekends, and public holidays on rotation.
• A team player with a customer-first mindset and a knack for problem solving.

Responsibilities

• frontline hero - support customers and agents via face-to-face, calls, chat & email.
• Assist with SIM/eSIM activations, top-ups, and wallet transactions.
• Coordinate with vendors & distributors to ensure smooth service delivery.
• Support agents with training, commissions & referral systems.
• Monitor KPIs, track performance, and suggest improvements.
• Collaborate with cross-functional teams (Community, Finance, IT) to deliver great experiences.
• Handle escalations and make sure every customer leaves happy!

Skills

Customer service

Communication

Multitasking

Job description

Anchor Consulting in Kuala Lumpur is seeking an Operations & Customer Service Executive to join a dynamic team where service meets impact. You will handle frontline support across face-to-face, calls, chat and email, and help ensure smooth service delivery.

The role requires 1-3 years in operations or customer service, fluent in English and Bahasa Malaysia, strong communication and multitasking, and willingness to work shifts including weekends and public holidays.