Car Expert

ControlExpert APAC; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

ControlExpert APAC is seeking a full-time Car Expert based in Greater Kuala Lumpur. The role focuses on processing motor insurance claims, estimating costs, and loss adjustment, with strict turnaround times. Hybrid work arrangement in the Kuala Lumpur area will apply.

Requirements include knowledge of motor insurance operations, a BCCILA certificate, and strong communication and negotiation abilities. The position emphasizes accuracy, independence, and the ability to travel if required.

Qualifications

• Knowledge of motor insurance operations.
• Certificate in Basic Certificate Course in Insurance Loss Adjusting (BCCILA).
• Ability to work independently and meet deadlines in a fast-paced environment.
• Strong negotiation and communication skills.
• Detail-oriented with accuracy and efficiency.

Responsibilities

• Process motor insurance claims including estimation and loss adjustment, verify documentation and assess eligibility.
• Negotiate cost of repair/settlement with external parties.
• Participate in projects to achieve departmental and organizational goals.

Skills

Motor insurance knowledge

Negotiation

Independent work

Communication

Attention to detail

Education

BCCILA certificate

Tools

Merimen

Microsoft Word

Microsoft Excel

Job description

ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering services such as end-to-end claims management, digital assessments, fraud detection, and analytics. Our technology-driven approach streamlines claims processes, reduces costs, and enhances customer satisfaction. Backed by a team of highly skilled professionals, we deliver personalized solutions tailored to each client's needs. At ControlExpert APAC, continuous innovation and exceptional customer service drive our commitment to excellence.

Role Description

This is a full-time hybrid Car Expert role based in Greater Kuala Lumpur.

Tasks

• Processing motor insurance claims including estimation and loss adjustment, verifying claim documentation, evaluating claim eligibility and calculating appropriate cost of repair or claim settlements accurately within a strict turnaround time.
• Handle and negotiate cost of repair/settlement with external parties.
• Participate in projects and initiatives set to achieve the departmental and organization key goals.

Requirements

• Knowledge of motor insurance operations & Merimen is necessary.
• Certificate in Basic Certificate Course in Insurance Loss Adjusting (BCCILA).
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to communicate and handle negotiation.
• Detail-oriented with a focus on accuracy and efficiency.
• Computer literate with knowledge of Microsoft applications (Word, Excel).
• Excellent communication skills, both oral and written in English.
• Ability to travel if required.