Car Expert / Motor Claims Loss Adjuster

ControlExpert APAC; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

ControlExpert APAC, based in Greater Kuala Lumpur, is seeking a full-time hybrid Car Expert / Motor Claims Loss Adjuster. You will process motor claims, estimate costs, and negotiate settlements with external parties to meet tight turnaround times.

Key requirements include advanced motor insurance experience, Merimen proficiency, and a BCCILA certificate. Strong communication in English and independent, deadline-driven work style are essential.

Qualifications

• Advanced experience in motor insurance.
• Proficiency in Merimen is essential.
• Certificate in Basic Certificate Course in Insurance Loss Adjusting (BCCILA).
• Ability to work independently, prioritize tasks, and meet deadlines.

Responsibilities

• Process motor insurance claims including estimation and loss adjustment.
• Handle and negotiate cost of repair/settlement with external parties.
• Participate in projects and initiatives to achieve departmental goals.

Skills

Motor insurance

Merimen

Education

BCCILA

Job description

ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering services such as end-to-end claims management, digital assessments, fraud detection, and analytics. Our technology-driven approach streamlines claims processes, reduces costs, and enhances customer satisfaction. Backed by a team of highly skilled professionals, we deliver personalized solutions tailored to each client's needs. At ControlExpert APAC, continuous innovation and exceptional customer service drive our commitment to excellence.

This is a full-time hybrid Car Expert / Motor Claims Loss Adjuster role based in Greater Kuala Lumpur, with the flexibility to work from home.

Role Description

Duties

• Processing motor insurance claims including estimation and loss adjustment, verifying claim documentation, evaluating claim eligibility and calculating appropriate cost of repair or claim settlements accurately within a strict turnaround time.
• Handle and negotiate cost of repair/settlement with external parties.
• Participate in projects and initiatives set to achieve the departmental and organization key goals.

Knowledge & Experience

• Advanced experience in motor insurance and proficiency in Merimen are essential.
• Certificate in Basic Certificate Course in Insurance Loss Adjusting (BCCILA).
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to communicate and handle negotiation.
• Detail-oriented with a focus on accuracy and efficiency.
• Computer literate with knowledge of Microsoft applications (Word, Excel).
• Excellent communication skills, both oral and written in English.