Quality Analyst - Malay

Teleperformance; Bayan Lepas; On-site; MYR 47,000 - 58,000; Full time

Job summary

Teleperformance Malaysia is seeking a Quality Analyst to support our Customer Service team, ensuring QA standards and providing guidance on performance metrics.

Ideal candidates hold a bachelor’s degree or equivalent, have at least 1 year of QA experience in a call center, and are fluent in Malay and English. The role requires rotational shifts; immediate availability is preferred.

Qualifications

• Bachelor’s degree or equivalent diploma in any discipline.
• Rotational shift (3 shift / 5 working days) required.
• Minimum 1 year QA experience in a call center.
• Proficiency in Malay and English (spoken and written).
• Immediate availability preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provide QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Skills

Malay language

English language

Education

Bachelor’s degree or equivalent diploma

Job description

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

• Bachelor’s degreeorequivalent diploma in any discipline.
• Candidate must be able to work onrotational shift (3 shift / 5 working days).
• Minimum 1 years’ experienceas QA in call center.
• Proficiency in Malay and English (spoken and written).
• Able tostart work immediatelyis preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.