Cantonese Customer Service Rep (Email/Chat/Phone)

Teleperformance; Malaysia; Remote; MYR 27,900 - 44,640; Full time

Benefits offered by this job

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities for growth within the company

Job summary

Teleperformance in Malaysia is looking for enthusiastic Customer Service Representatives (Cantonese-speaking) to deliver exceptional service through email, live chat, and phone calls. You will handle inquiries, provide accurate solutions, and resolve customer issues while maintaining professionalism. Candidates with strong communication skills and a willingness to work on rotational shifts are encouraged to apply. The role offers a competitive salary, paid training, and opportunities for career advancement in a supportive environment.

Qualifications

• Proficiency in Cantonese (spoken and written) and English.
• Previous experience in customer service or call center is an advantage.
• Strong communication and problem-solving skills required.
• Ability to handle tasks under pressure is essential.
• Flexibility to work on rotational shifts.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide information, solutions, and assistance to customers.
• Resolve customer concerns effectively and professionally.
• Document customer interactions in the system.
• Escalate complex issues to relevant teams.
• Work with team members to achieve performance targets.

Skills

Cantonese (spoken and written)

English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Teleperformance in Malaysia is looking for enthusiastic Customer Service Representatives (Cantonese-speaking) to deliver exceptional service through email, live chat, and phone calls. You will handle inquiries, provide accurate solutions, and resolve customer issues while maintaining professionalism. Candidates with strong communication skills and a willingness to work on rotational shifts are encouraged to apply. The role offers a competitive salary, paid training, and opportunities for career advancement in a supportive environment.