Call Centre Associate (Up to RM3.2K + Allowances | Accept fresh) - ID: 14432

PERSOL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is looking for a Call Centre Associate in Kuala Lumpur. This role involves answering inbound calls and resolving queries related to medical products and policies. Candidates should have a minimum of Sijil Pelajaran Malaysia or Diploma with at least 2 years of experience in Customer Service. Fresh graduates (Degree and above) are also encouraged to apply. The salary ranges from RM2,800 up to RM3,200, plus allowances. Shifts are required, and good communication skills are essential.

Qualifications

• Minimum of 2 years of working experience in Customer Service/Call Centre.
• Open for fresh graduates (Degree and above).
• Expected to be on-call for necessary operations.

Responsibilities

• Answer inbound calls, resolve queries related to medical products & policies.
• Reply to email/ICM related to claims and medical benefits.
• Support Care Coordinators in Letter Issuance.

Skills

Good communication skills (written & verbal)

Customer Service concepts & best practices

Conflict Resolution

Basic understanding & interpretation of data

Education

Minimum Sijil Pelajaran Malaysia or Diploma

Job description

Call Centre Associate (Up to RM3.2K + Allowances | Accept fresh) - ID: 14432

Basic salary: RM2,800 up to RM3,200 + Allowances

Virtual/ Online interview arrangement

JOB RESPONSIBILITIES

• Answering inbound calls, responding and resolving queries related to medical products & policies, letters, medical claims and investigations as per the company’s standards and guidelines.
• Reply email/ICM related to claim, medical products and benefits, letter investigation and admission enquiries.
• Support Care Coordinators in Letter Issuance.
• To attend any other task or cross-training assigned from time to time.
• Ensured customer service standards are consistently met.

JOB REQUIREMENTS

• Minimum of Sijil Pelajaran Malaysia or Diploma with at least 2 years of working experience in Customer Service/ Call Centre.
• Open for fresh graduates (Degree and above).
• Good communication skills (written & verbal), Customer Service concepts & best practices, Conflict Resolution, basic understanding & interpretation of data.
• Expected to be on-call for necessary operations or servicing needs.
• Willing to work on shifts.
• High level of integrity takes accountability for work and a good attitude towards teamwork.
• Takes initiative to improve the current state of things and is adaptable to embrace new changes.

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